Tuesday, September 26th, 2006 | Author:

If you’re planning on ordering custom blinds from Lowes, do yourself a favor and don’t attempt to do so during the week unless you’ve taken a day off from work. Apparently they don’t staff anyone past 5 pm who can handle the complexity of clicking buttons on a computer screen.

Seriously, I thought I was going to scream yesterday. Not only did we stand around a good 10 minutes before anyone came to help us, but there were four people trying to figure out the computer. Once they guided the new guy to the correct screens, they left, and he proceeded to make me want to hurt him. The first time he somehow backed out of the screen at the end which wiped everything out. So we went through the process a second time. That time he pulled up Joe in the computer (since we had bought blinds before), but Joe said he could see the guy didn’t click on his name to associate the quote with him, but yet clicked out of the screen anyway, thus neglecting to save the info once more.

We suggested going through the process a third time, but this idiot insisted on sitting there calling all sorts of people to try and retrieve the information. We could have been done with the process by the time he got anyone even to the kiosk to help him. Plus they couldn’t find the information either. Hmmm … I wonder why. Maybe because he didn’t SAVE it. Retard! This is what’s wrong with society today. They are so computer illiterate that they don’t have any common sense. If you’re clicking through screens inputting information and not once have you clicked a button that says “Save” or “Finalize”, why would you think the information has been stored?

Finally we told him to forget it and left. A good half hour to forty-five minutes had already elapsed and we got nothing out of it. I was so fed up. This is not the first time a Lowes employee hasn’t known how to use the system. And while I think that guy was an idiot, I blame Lowes for inadequate training/staffing. We got faster and more knowledgeable service on the weekend when the store was busy.

Unfortunately we will be going back this weekend because we really need blinds for the master bedroom and they are 25% off right now, so instead of $100+ like we were originally quoted two months ago, they will be $80. Plus I hate Home Depot.

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One Response

  1. 1
    Jenniyb 

    I like Lowes much better than Home Depot, but I too get SO freaking tired of waiting for someone to help you. I don’t know where the hell all the employees go, but they are never anywhere near the aisles that I’m in.

    We did have a bit of trouble with Lowes once. We bought a coat hanger for our wall just before we moved into our house. They didn’t have the color we wanted in stock (dark, dark brown), so they ordered it. A week later it comes in – in white, a color we not only did not want, but one they stocked in the store. So we order it again – white one more time. Ordered again – maple color. Finally they figured out that the one we wanted was out of stock. But who the hell thought it was ok to send random colors instead of calling to say it wasn’t available?? Finally we ordered the same color in a different style and received it just fine, but after weeks of returns we were really tired of them.