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Discover how much Walmart Online’s Customer Service sucks

October 5th, 2004

I have a killer headache. Thank you Walmart Online.

So I got replacement Discover cards in the mail the other day because Joe’s card was literally falling apart. I forgot to activate them. So I’m online this morning, trying to order our new bedroom set and decide to call Discover to change my address so when I give Walmart the new address, I won’t have any problems.

Discover makes the change and I go back to my online order. Then I start thinking, “Hmmm … maybe I should use the new expiration date from the new cards since I’m going to activate them tonight when I get home.” So I try that, but I keep getting an error and then it locks me out and won’t let me use that card to place my order.

I contemplate going home to activate the new cards and try again, but the laziness factor wins and I don’t. During lunch, a call comes in on my cell but I don’t answer it because I don’t recognize the number. I get a new voicemail, so I check it and it’s from Discover’s fraud protection department asking me to call them right away. So I call the number on the back of my card and get automatically transferred to that department. The women who answers says they saw some suspicious activity on the account and asks if I tried ordering from Walmart Online. I explained what happened and she said she’d activate my new cards for me.

When I get home I try placing my order again, but it’s still giving me an error. Before it locks me out, I call the activation # just in case to make sure the new cards are in effect because as it turns out, the 3-digit security code is different on the new cards. But the site still gives me an error, stating that the information I’m providing and the info the credit card company has on file doesn’t match. I triple-check everything and it all matches, so I call Discover and the guy says maybe the address change hasn’t really taken affect yet in their database and that it will do so at midnight tonight/tomorrow. He suggests I call Walmart and explain and see if they can push the order through for me.

I get some really smart chick at Walmart Online who informs me that she can’t do anything more than what I’m trying to do online. Ok, so what are they paying her for exactly? She then suggests I just give the wrong/old address when placing the order. Well why would I do that when by tomorrow it will be updated anyway? So I say sarcastically to her, “Well I guess I just won’t place an order with Walmart then” and she replies, “Ok, so is there anything else I can help you with?” and I yell, “You didn’t help me to begin with!” and she starts her little “Thank you for calling” exit line and I hang up on her.

Sheesh. All I want is some bedroom furniture. Look how pretty it is!

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  1. October 6th, 2004 at 15:50 | #1

    Very nice. Looks like mission-style furniture. Didn’t think Walmart had anything that nice.

  2. October 6th, 2004 at 20:48 | #2

    Wow, you have a really nice bedroom!

    :)

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