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Poor Customer Service Week

August 5th, 2016

It seems like companies just don’t give a shit anymore.

Example # 1

I emailed our association on July 25th about leaking we heard over the front door, inside the wall, when it rained really bad a few days before. They replied a day or so later saying they contacted the property manager and I’d hear from someone. Once a week had passed since my original email, I emailed them again to ask why I hadn’t heard anything. I got the same response, but the next day received a call from the vendor directly who basically asked me to describe the issue which I had already done in my original email. I had even included pictures. Was that information not forwarded to them? In any case, after that I was told by A (the representative I’ve been dealing with at the vendor) that she’d call me back to schedule a time for them to come out.

Yesterday she left a voicemail stating they would be out next Wednesday and to call back to confirm. I called her to let her know we wouldn’t be available and she was like, “well, can you have someone there?”. I told her no and that we’d be available Thursday and Friday. She said she’d speak to the scheduler and get back to me. This morning she called back to tell me they’d be out on Tuesday. Once again, this will not work for us, which I told her. She sounded frustrated with me and pointed out I said my husband works from home. First off, I don’t recall saying that, but I told her this doesn’t mean we don’t make plans. Furthermore, what kind of company just tells you when they are coming out and doesn’t at least give you a few options? I told her their scheduling is ridiculous after she told me that they have to “go where the work is” and made it like *I* was being unreasonable by not being available when they want to come out. Are you kidding me? You are providing a service. I get that they want to try and group jobs together geographically but it’s not like they are driving hours to get here. The call ended with her saying she’d check with the scheduler about another date/time.

While we were in the movies this morning she left a message basically saying since we aren’t available those two days they won’t be able to come out and would call me once they put together a new schedule. What kind of business operates that way? Fed up, I called the association about it. They called the vendor who basically told them the same thing so L (the rep at the association) said she’d speak to the property manager to see if there’s another vendor they can use. I sure hope so because I already hate this one and they haven’t even come here to do the work yet! I cannot wait to post a Yelp review for these people.

Example # 2

Last year I received a sample of Oscar de la Renta Flor perfume in one of my subscription boxes. I liked it so much that in January I purchased a full bottle on Amazon.com. Within less than three months, however, the smell changed, and not for the better. Now I feel like I wasted my money on a scent I don’t like anymore. I kept it in the box in the bedroom so light/moisture couldn’t damage it, so WTF? I have perfume that is years old whose scent hasn’t changed. I contacted the company through their website and a representative replied asking for the purchase info. I sent them a screenshot of my Amazon order and didn’t hear back, so I emailed them again. At that point I was told they only deal with orders placed through their website and I’d have to call their corporate office. I called them this morning and when I asked if I had reached customer service the girl asked me what my issue was. I told her I just wanted to make sure I had the right department before explaining and she insisted I tell her. So then as I start telling her, she cuts me off (which is what I was trying to avoid), and tells me I need to call a different number for the place that makes the perfume without giving me the company name. You’d think someone who works at the corporate office would be a little more professional! And of course when I call the number she gave me I get a fast busy signal like it doesn’t even work.

Example # 3

We’re planning a trip to Indiana Beach in the near future and I’ve been trying to call them to find out whether we can go back to the car and re-enter the park. That way we can bring food and not have to eat multiple meals at the park (although we’ll still get tacos). The problem is no one at that place answers the phone when I call to ask.

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