{"id":12717,"date":"2026-07-29T09:54:36","date_gmt":"2026-07-29T14:54:36","guid":{"rendered":"https:\/\/nicole.sleepyfroggie.net\/blog\/?p=12717"},"modified":"2026-07-29T09:54:36","modified_gmt":"2026-07-29T14:54:36","slug":"disney-billing-shenanigans","status":"publish","type":"post","link":"https:\/\/nicole.sleepyfroggie.net\/blog\/?p=12717","title":{"rendered":"Disney+ Billing Shenanigans"},"content":{"rendered":"<p>On July 28th I was on chat, then the phone, with Disney+ for 45 minutes. <\/p>\n<p>We&#8217;ve had Hulu free via T-Mobile since sometime in early 2025 I believe. In November 2025 I learned I was able to add Disney+ for $1 which was then billed to me directly by Disney+. Due to the Hulu portion being free, my charges looked like this (taken from the email Disney+ sent me when I signed up):<\/p>\n<p><a href=\"http:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Hulu-Bundle.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Hulu-Bundle-300x175.jpg\" alt=\"\" width=\"300\" height=\"175\" class=\"aligncenter size-medium wp-image-12718\" srcset=\"https:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Hulu-Bundle-300x175.jpg 300w, https:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Hulu-Bundle.jpg 423w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Everything was fine, until yesterday when I noted on my credit card a charge from Disney+ for $12.99. I logged into my Disney+ account and saw two subscriptions:<\/p>\n<p>One for the Hulu\/Disney bundle showing $12.99<br \/>\nOne for Hulu on Us via T-Mobile for $0 (which was greyed out since you have to manage it via the T-Mobile website).<\/p>\n<p>I thought back to an email I got in June from Disney+:<\/p>\n<p><a href=\"http:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Multiple-Subscriptions-Email.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Multiple-Subscriptions-Email-278x300.jpg\" alt=\"\" width=\"278\" height=\"300\" class=\"aligncenter size-medium wp-image-12719\" srcset=\"https:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Multiple-Subscriptions-Email-278x300.jpg 278w, https:\/\/nicole.sleepyfroggie.net\/blog\/wp-content\/uploads\/2026\/07\/Disney-Multiple-Subscriptions-Email.jpg 449w\" sizes=\"(max-width: 278px) 100vw, 278px\" \/><\/a><\/p>\n<p>At the time I did log into my Disney+ account and didn&#8217;t see two subscriptions, or anything other than the $1. I chalked it up to a phishing scam but kept the email just in case. I forgot about the whole thing until I saw that charge.<\/p>\n<p>I was told by the nice Disney+ rep that T-Mobile won&#8217;t allow the $1 upgrade, so my choices were to pay the full bundle price or cancel it and be left with just Hulu. I did the latter, and also requested a refund for the charge (which they processed). <\/p>\n<p><em>I wish I had thought to take screenshots of the billing page in my account throughout all this but I did not.<\/em><\/p>\n<p>When I checked Reddit there were multiple posts about this happening to other people and they were given different explanations by the Disney+ reps, so who knows what the truth is:<\/p>\n<p>1) T-Mobile no longer allows adding Disney+ for $1 more<br \/>\n2) Since Hulu and Disney merged billing systems, it no longer allows split billing<br \/>\n3) It was a mistake caused by the Hulu and Disney merge and would be rectified<\/p>\n<p>I&#8217;m not sure I buy any of those explanations and this is why: <\/p>\n<p>1) Why would T-Mobile care what subscribers do beyond their free subscription?<br \/>\n2) If Disney+ can show two subscriptions on the account, then they can adjust the pricing on the one that includes Disney+ like they did in the past.<br \/>\n3) If it was a billing error, shouldn&#8217;t it have been rectified by now? Those posts were weeks ago and I still had the same thing happen to me.<\/p>\n<p>My thought? They are trying to double-dip. In any case, we weren&#8217;t using Disney+ much anymore and were planning on getting rid of T-Mobile soon (more on that in a future post) and therefore will be cancelling Hulu (and Netflix) soon anyway.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On July 28th I was on chat, then the phone, with Disney+ for 45 minutes. We&#8217;ve had Hulu free via T-Mobile since sometime in early 2025 I believe. In November 2025 I learned I was able to add Disney+ for $1 which was then billed to me directly by Disney+. Due to the Hulu portion being free, my charges looked like this (taken from the email Disney+ sent me when I signed up): Everything was fine, until yesterday when I noted on my credit card a charge from Disney+ for $12.99. I logged into my Disney+ account and saw two subscriptions: One for the Hulu\/Disney bundle showing $12.99 One for Hulu on Us via T-Mobile for $0 (which was greyed out since you have to manage it via the T-Mobile website). I thought back to an email I got in June from Disney+: At the time I did log into <a class=\"more-link\" href=\"https:\/\/nicole.sleepyfroggie.net\/blog\/?p=12717\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,28],"tags":[],"class_list":["post-12717","post","type-post","status-publish","format-standard","hentry","category-media","category-retail-experiences"],"_links":{"self":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12717"}],"collection":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12717"}],"version-history":[{"count":4,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12717\/revisions"}],"predecessor-version":[{"id":12723,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12717\/revisions\/12723"}],"wp:attachment":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}