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<\/a><\/p>\nThey justify charging so much because of the perks they provide, but Netflix was no longer free like it was at the beginning. As of this writing our portion was $13 even though they added free Hulu a year or so ago. Why they just couldn’t keep Netflix free when the value of Hulu was $13 is beyond me. <\/p>\n
In addition, the T-Mobile Tuesday perks were getting worse. Gone were the days you’d get free food outright. First it was spend $2, then it was $5, etc. The value just kept dropping while the price kept increasing. Plus the offerings were becoming less and less appealing overall and only tempted us to eat more fast food than we normally would.<\/p>\n
So we said that’s enough and decided to switch to Tello since I was already familiar with it after setting up my brother on it. Their rates are so reasonable and they use the T-Mobile network too. I switched my phone over in late July to make sure we wouldn’t regret it and when I didn’t notice any difference Joe switched his on August 8th.<\/p>\n
I immediately checked our Hulu and Netflix accounts and while Hulu showed as cancelled, Netflix did not. It showed we’d start getting charged directly the following day, so I immediately cancelled the account to make sure that wouldn’t happen.<\/p>\n
It feels freeing to have fewer streaming services so we can concentrate on what’s left and extract more value from it.<\/p>\n
As it stands, we now have:<\/p>\n
HBO MAX – $2.99 per month until December
\nMGM+ – free until 9\/22
\nPeacock – free as long as we have Xfinity internet<\/p>\n
Plus there’s always the Roku Channel and Pluto which surprisingly has a lot to choose from. <\/p>\n
Not to mention our own streaming service, Jellyfin, that we watch our DVDs via.<\/p>\n
The only thing we need to square away is our last T-Mobile bill. After there were no longer any lines on it, the bill that was issued on July 28th, which showed us pre-paying for service through August 28th, didn’t update to reflect us no longer having service with them. The customer service reps Joe spoke with gave conflicting information about whether in August 28th things would update to reflect the changes, so we removed our payment info from their site so they couldn’t automatically charge us, and decided to not pay that July bill until we see what happens. I’ve heard murmurings that T-Mobile doesn’t issue pro-rated bills, but if they think I’m going to pay them for services not rendered they have another thing coming. I harbor grudges against companies that try to do me dirty, so for their sake I hope they do the right thing adjust the last bill accordingly or we won’t ever consider them for service again in the future. Just ask Best Buy. They screwed with us over $20 and we went from shopping there nearly every weekend to never giving them another dime in over 20 years now. So if T-Mobile decides to screw with us over about $90 they will potentially lose thousands in the long-run. I guess we’ll see what happens, and I will post an update here at the end of the month. <\/p>\n
Update (9\/2\/26)<\/strong><\/p>\n You guys, you have to laugh at the absurdity of what I\u2019m about to tell you!<\/p>\n Before porting Joe\u2019s number over on August 8th, we went into the account and removed both Netflix and Hulu so nothing would show active. After the port was complete all we could access was the billing section since the account as a whole was cancelled.<\/p>\n I believe it was a few days later when Joe called T-Mobile to ask when the changes would reflect on the billing side and we\u2019d get a final invoice. The agent claimed we owed in full for the latest bill and then we\u2019d get a final one because she said we were billed in arrears. We challenged that assertion, pointing out how the bill clearly states \u201cCharged in advance for bill period Jul 29 – Aug 28. Changes made after Jul 28 will be shown on a future bill.\u201d <\/p>\n The agent then said the system would update and prorate the billing on the next cycle date of August 28th, so we could either pay the bill in full and we’d receive a credit, or wait until the update. We opted for the latter and turned off auto-pay, and boy am I glad we did because not only did the amount due NOT change, but they slapped us with a late fee!<\/p>\n Joe called them again and the agent said a few outrageous things – we never cancelled the account, they don\u2019t prorate, and there was a $40 charge for Netflix. None of that made any sense, but realizing we were getting nowhere with the call center agents, we took to messaging T-Mobile on Facebook.<\/p>\n We explained the issue and T-Mobile decided to just credit everything due so the balance showed as $0. I was rather shocked since we made it clear we were willing to pay for the 11 days of service (July 28th – August 8th) we used, but alls well that ends well, right? Not exactly, because crediting us doesn\u2019t fix the underlying issue of poor employee training and a ridiculous billing system. Just because we got a good outcome doesn’t mean other customers will!<\/p>\n Unbeknownst to us, T-Mobile has a policy that they do not prorate the final billing period which I find completely absurd. It\u2019s not like a streaming service where if you cancel you can continue to watch through the end of the billing period. When you port a number over that\u2019s it, you have no service anymore with the former carrier. The fact that they can legally bill you for services not rendered is asinine. Not only that, but having to go the social media route because these companies don\u2019t want to pay to properly train their call center agents is a terrible way to do business.<\/p>\n I can\u2019t do much about the latter, but with the former I am going to be sharing my story with the FCC. Mobile carriers should have to prorate invoicing for services not rendered. And it\u2019s not like they CAN\u2019T do it, they just WON\u2019T, unless it\u2019s required by law. Otherwise they will continue to take advantage of consumers. Imagine how much money they are raking in from people who don\u2019t challenge this ridiculous billing practice!<\/p>\n And I hope this goes without saying, but I understand if someone was financing equipment through their carrier then they absolutely need to pay for that regardless of when they cancel service.<\/p>\n","protected":false},"excerpt":{"rendered":" We’ve been with T-Mobile since January 2018. Over the years the cost has kept creeping up to the point where when they announced in July they’d no longer be giving a $10 kickback to any line not exceeding 2 GB of data, our monthly bill was $168. Ridiculous! They justify charging so much because of the perks they provide, but Netflix was no longer free like it was at the beginning. As of this writing our portion was $13 even though they added free Hulu a year or so ago. Why they just couldn’t keep Netflix free when the value of Hulu was $13 is beyond me. In addition, the T-Mobile Tuesday perks were getting worse. Gone were the days you’d get free food outright. First it was spend $2, then it was $5, etc. The value just kept dropping while the price kept increasing. Plus the offerings were becoming Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,11],"tags":[],"class_list":["post-12814","post","type-post","status-publish","format-standard","hentry","category-media","category-tech"],"_links":{"self":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12814"}],"version-history":[{"count":7,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12814\/revisions"}],"predecessor-version":[{"id":12854,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/12814\/revisions\/12854"}],"wp:attachment":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a><\/p>\n