{"id":4425,"date":"2011-11-30T18:53:58","date_gmt":"2011-12-01T00:53:58","guid":{"rendered":"http:\/\/nicole.sleepyfroggie.net\/blog\/?p=4425"},"modified":"2011-12-04T20:30:40","modified_gmt":"2011-12-05T02:30:40","slug":"att-wireless-is-sneaky","status":"publish","type":"post","link":"https:\/\/nicole.sleepyfroggie.net\/blog\/?p=4425","title":{"rendered":"AT&T Wireless is sneaky"},"content":{"rendered":"

A cautionary tale for those who upgraded their iPhone and have AT&T. Check your bill because AT&T is trying to pull a fast one!<\/p>\n

I received my most recent AT&T wireless bill recently and since the bill was $24 higher than normal I had to investigate. There was an $18 upgrade fee charged for my iPhone 4S, which I expected, but that didn’t explain the additional $4 until I saw that when they changed my data plan from the iPhone 3GS to the 4S they screwed up the math. See, my prior bill covered 10\/03-11\/02 and I paid the full $30 data plan charge. My current bill covers 11\/03-12\/02, but in addition there was a data plan charge for $19 covering 10\/14-11\/02, and underneath was a credit of $15.30 for 10\/15-11\/02 for the same charge. WTF? The credit should have been for $19 as well from 10\/14-11\/02 but by them putting the credit in a day later (10\/15) they tried to rip me off for $3.70 plus tax.<\/p>\n

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I understand that they want to show that the data plan changed when I upgraded my phone but since I already pre-paid the full $30 the month before and they were charging me for a full month again, the charge and the subsequent credit for the date the plan changed should cancel one another out.<\/p>\n

So I called AT&T and at first the guy was trying to explain away the charge because of the difference in dates, but when I explained that there SHOULDN’T be a difference he agreed to credit me $3.70. I reminded him that I was also charged tax on that $3.70 so I should be credited that as well. He agreed, but didn’t know the tax rate. I told him it’s 8.75% in Illinois, but instead of calculating it and giving me a credit for $4.02 he gave me an even $5. Does the guy not know how to use a calculator or was he just lazy? Not sure, but I’ll take it<\/p>\n

That should be a lesson to AT&T not to mess with a Senior Billing Analyst, because I know how to read a bill!<\/p>\n","protected":false},"excerpt":{"rendered":"

A cautionary tale for those who upgraded their iPhone and have AT&T. Check your bill because AT&T is trying to pull a fast one! I received my most recent AT&T wireless bill recently and since the bill was $24 higher than normal I had to investigate. There was an $18 upgrade fee charged for my iPhone 4S, which I expected, but that didn’t explain the additional $4 until I saw that when they changed my data plan from the iPhone 3GS to the 4S they screwed up the math. See, my prior bill covered 10\/03-11\/02 and I paid the full $30 data plan charge. My current bill covers 11\/03-12\/02, but in addition there was a data plan charge for $19 covering 10\/14-11\/02, and underneath was a credit of $15.30 for 10\/15-11\/02 for the same charge. WTF? The credit should have been for $19 as well from 10\/14-11\/02 but by them Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-4425","post","type-post","status-publish","format-standard","hentry","category-retail-experiences"],"_links":{"self":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4425"}],"collection":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4425"}],"version-history":[{"count":5,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4425\/revisions"}],"predecessor-version":[{"id":4432,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4425\/revisions\/4432"}],"wp:attachment":[{"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nicole.sleepyfroggie.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}