I almost forgot to mention the good customer service experience I had recently. It’s often easier to complain than to praise a company, so I want to give credit to Rayovac (also known as Remington) for their quick response to my issue. I mailed a letter to them in July regarding the diffuser on my hair dryer that kept falling off while I was using it, and less than a month later, I received a new diffuser in the mail. Granted, it did not fit my particular dryer (the circumference of where it snaps on is too small), but that means less to me than the fact that they cared enough to address my concern and make me a happy repeat customer (unlike Buy.com).
I’ve learned to live without the diffuser, so the hair dryer is still useful to me. Since there was nothing on the dryer to give me a unique identification other than what I already sent to the company, I didn’t want to waste their time sending back the part and letting them know it didn’t work. I’m hoping that when I buy a new hair dryer from them in the future the diffuser they sent will fit so I have a backup.
It just goes to show you that you can benefit if you contact a company about a problem with their product. I’ve had a DVD player, gym shoes, and a humidifier completely replaced by writing to the manufacturers. Granted, I would have liked if these things were fully functional to begin with, but instead of considering it a loss of my money, I made sure the company made it right. The worst a company can do is deny your request (like the evil Buy.com), so it’s worth it to give it a try.
Here’s the e-mail I sent in case you’re curious:
To Whom It May Concern,
I have used your Remington Vortex Ionic Hair Dryer exclusively for several years now, because I really like the diffuser (otherwise known as the jet cone in the use & care guide that came with the dryer) and have been unable to find one like it from another manufacturer.
However, I have a major issue with how the diffuser snaps onto the front of the dryer. Unfortunately, this piece is loosely fitted, and continues to fall off while I’m in the middle of styling my hair. I had to replace the last dryer I had because the piece fell off so many times that it cracked and wouldn’t stay on the front of the dryer anymore.
I’m now having this problem again on my current dryer. As there is nothing wrong with the actual dryer, and you do not offer replacement diffusers, I am extremely frustrated knowing that I might have to replace this perfectly good hair dryer for a new one just so I can have a diffuser that doesn’t fall on my foot and bounce off the floor while I’m in the middle of using it! I’m not sure who came up with this design, but they should have considered the fact that the diffuser loosely fits the dryer to begin with, so when it heats up, the plastic expands and contracts.
In any case, I am hoping you can help resolve my issue. Perhaps you can send me a replacement diffuser even though they are not for sale? I own a dryer that is listed under Models #V-2002. Enclosed is a copy of the front of my use & care guide for reference.
I look forward to your reply.
I thank you in advance,
Nicole [Last Name Here]
I was just thinking today that I rarely give props for good customer service. Even though I don’t love the supermarket Safeway, whenever I go to the one near my house I am always overwhelmed by how friendly they are. I was smiled at and greeted by every employee I passed by–the fruit guy, the bakery lady, the courtesy clerk. And it’s like that every time I go there. It’s like a small town or something. I should write them a letter.