Annoyed

December 26th, 2014

Today has not gone at all as planned. I had trouble falling back to sleep after Joe’s alarm went off, but after taking a Xanax I was able to get almost two more hours of sleep. Once I got up I did a little decluttering and then called my old college buddy as we planned to catch up. Except she didn’t answer even though she asked me to call at that time. So I decided I’d do some deep cleaning in the kitchen in order to “earn” the ability to spend the rest of the day being lazy and streaming Hot Wives of Orlando (a funny Hulu original series) on Hulu Plus (turns out we get a free two-month subscription for buying the Google Chromecast).

But before that, I called the sleep clinic I’ve been working with to schedule an at-home sleep study to find out whether I have sleep apnea. Except they can’t schedule it until my doctor’s office sends them the information we’ve both been asking them to send since LAST Saturday.

Basically, my doctor initially gave me the order for a facility that kept putting me off and putting me off. I gave them all my info on December 2nd and scheduled an in-facility sleep study for December 18th. I explained to them I wanted to know what my out of pocket cost would be and they told me they’d know once I had my insurance info. So when I dropped it off I asked them again and was told they’d need to call the insurance and get back to me. But they didn’t. So I called the next week and they claimed, again, they’d get back to me. But they didn’t. So I called the Monday before my scheduled sleep study and was told the same thing once more. Finally I got pissed off and asked them exactly when they were planning to call me seeing as how my appointment was mere days away. They said the day before. Except when I called them that mourning they still couldn’t help me.

It wasn’t until 3 o’clock that afternoon they called me and guess what? They told me my insurance denied an in-facility study and I’d have to come down and pick up some equipment and do an at-home study.

At this point I was so annoyed that they took three weeks to figure this out that I decided to do the study through the facility tied to the hospital I see my physician through. I don’t even know why she tried sending me to the other place to begin with.

I spoke with the second facility on Friday December 19th and they told me what they needed from my doctor in ordrer to proceed. Since my doctor doesn’t have hours on Fridays, I sent them a fax explaining how I didn’t want to deal with the other place because they were less than helpful, and to please fax an at-home study order to the new facility along with the physical they were requesting. I called my doctor on Saturday to make sure they got my fax and they said yes.

On Monday I called the facility to see if they got everything, and they told me the doctor hadn’t faxed them anything. So I called my doctor and they claimed they did fax it but would do it again. In the meantime I received a call from the first facility because the idiot doctor sent them my fax where I basically said I didn’t like them; they wanted to know what was going on. So I just told them the other facility is easier to get to for me. I was so mad that my doctor would do something so stupid.

On Tuesday I called back the second facility and asked if they’ve gotten the info from my doctor yet, and they told me just the order, but not the physical. So they faxed my doctor asking for the physical.

As of this morning the doctor hasn’t sent it to them and I’m running out of time to get this done for only $50 as opposed to $300+ (thanks to Joe’s kids always going to the doctor the family deductible has been met this year and I’d only have to pay 15% of the cost whereas if I wait to have the study done next year I will have to pay for it out of pocket in full).

I’ve spent so much time on the phone going back and forth with this that I’m at the point I am going to be screaming at my doctor’s office tomorrow morning when they are back in. I don’t usually get like this but I’ve had it with the office manager (which happens to be my doctor’s husband). This isn’t the first time he has made things difficult for me. I guess I’m going to have to switch doctors after having the same one for over a decade because I’m ready to strangle this guy!

On top of that, I just had the worst experience with Petco. A friend alerted me to a deal they had online where for every $25 eGift card you buy, you get a bonus $5 eGift card. I figured I’d get $50 and a $10 bonus since I buy the rats’ litter from Petco, except when I placed my order I never got the bonus eGift card. When I called I was told that promotion expired at 3 am this morning even though it’s still appearing on their site. When I pointed this out, the guy said he could transfer me to customer service so they could do something to accommodate me, except the guy I spoke to was a total moron. He kept talking over me and not understanding anything I was trying to tell him. I will admit, I lost my patience at one point and yelled, “well maybe if you stopped interrupting me you’d get the confirmation #!” LOL But seriously, WTF? I spent a half hour on the phone with him and received no resolution. He claims someone has to call me back in 24-48 hours but I’m not holding my breath. If they weren’t so incompetent I’d just cancel the order, but I’m afraid they’d deactivate the gift card code but not refund my money. It has really left a sour taste in my mouth in regards to that place, though. Honestly, I’m a bigger fan of Petsmart, but the Petco brand paper paper litter has the best smell, texture, and price compared to Yesterday’s News so I always buy it.

Now I’m just so annoyed I can’t concentrate on the Hot Wives show so I guess I’ll go take a shower since I hadn’t gotten around to that yet today.

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