My first experience with Lowes Home Improvement rebates was rather frustrating, although all ended well yesterday when I got my check for $35 from them. Of course, it begs the question – did I get ripped off initially, or did they make a mistake in my favor? But I’m getting ahead of myself.
In November, we bought some paint that offered a rebate of $5 per can. I can’t remember how many cans we bought, but I thought it was seven. On January 13th, I checked the rebate status on Lowe’s website, and it said the check was mailed on Dec 27th. I thought it a bit odd that the check hadn’t yet arrived, so I emailed them the following day, hoping they could track the check’s status:
“Hi, I see on your site that my rebate check was issued on 12/27/04, but at this time I still have not received it. The rebate number is ### and the submission number is R2#####. Is there any way to confirm with the post office where the check is? I find it hard to believe that it hasn’t made it to me in two weeks. I appreciate your help!”
Two days later, I received the check, so I cashed it. I didn’t bother to email Lowes back because I was certain that a) they read and responded to emails in the order they were received, meaning my “nevermind” would be useless and b) they could see in their records that the check was indeed received and cashed by myself. Do you see where I went wrong there?
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