In May 2020 I backed the OhSnap Phone Grip on Kickstarter and received it in October of the same year. I loved it! It’s comfortable to wrap around my finger, it can be used as a stand, and it’s magnetized so the phone can stick to metal items.
Unfortunately, less than a year later, in April 2021, cracks started forming in the corners of the plastic piece in the middle. I went to their site and saw they have a lifetime guarantee, so I filled out the form to request a replacement.
Imagine my surprise when I received an email from them stating they couldn’t afford to replace it for free and offered me a 20% off coupon instead. That really pissed me off, and I wrote back to them that if they aren’t going to honor a lifetime guarantee then they should at least take that verbiage off their site. They wrote back with another sob story and completely missed my point. I had to explain to them once more I’m more angry that they won’t remove the guarantee from their site than I am about them unwilling to replace their inferior product.
Anyway, I happened to look at their site recently and there’s still a guarantee on there, but only for their new and improved version which they now are asking $30 for (I paid $15 for mine).
About a month ago the corner cracked off mine and makes it a bit harder to use. The problem is I’ve yet to find a better alternative, but I really don’t like the idea of giving my money to a company that doesn’t appreciate their customers. If not for people like me they wouldn’t have had the funds to create their product in the first place, and I’m salty about how I was treated in response.