Yesterday I submitted an e-mail to Butterball explaining how difficult I’ve found it to locate their turkey polska kielbasa. I used to get it at Meijer and Dominick’s and now neither store carries it. They aren’t out of it either; there’s no price tag to indicate they have any intention of re-stocking it. I’ve been bummed because I have a few recipes where I use it, like my sausage and peppers and even the chicken and chorizo stoup (I use the turkey instead of chorizo). I’ve tried Hillshire Farms and Eckrich’s versions of the turkey polish sausage and neither were as tender and juicy. I really miss the Butterball version!!!
I explained all that to Butterball, asking whether they are discontinuing the production of this sausage and if not, if they could tell me what store in my area carried it. This was their response (silly grammar included):
May 14, 2007
Dear Nicole,
Thank you for your question about the location of turkey polska kielbasa, however, we are not able to tell you what your local retailers have in their inventory. We recommend asking the meat manager at your local retailer so the item will may be available at your retailer.
Sincerely,
Howard Lewis
Consumer Response Representative
Well thanks for nothing! Why “product locator” is even an option on their website when sending them an e-mail is beyond me. They can’t locate shit. Nor did they even answer whether the sausage is still being produced. Am I to assume it is since they didn’t say otherwise?
Honestly, I don’t know why I bother. I am practically begging these people to take my money, but they don’t want to help me. I guess they could learn a thing or two from Edy’s/Dreyer’s who can not only tell me what store carries their product, but can e-mail me the day a particular flavor of my choosing arrives at the store I’ve selected. Now that is inventory control. I hope for our sake the Jenni-O turkey kielbasa I bought this week is really good so I don’t have to buy Butterball’s again. You know, provided I can even find it.
Oh dear… don’t even get me started. I’ve got to post on this topic now. ;)
Ugh… Even if they aren’t able to tell you how many packages each store currently has, can’t they at least tell you which stores SHOULD carry it in your area? How hard is it to know if those two stores discontinued it, and now Butterball is supplying it to different ones? That should be a very, very easy answer.