Grrr … now I can see why closings never go smoothly. I’m aggravated with my mortgage company already. When I met our loan officer almost a month ago, I brought with me the paperwork from the credit bureau, detailing the correction to my credit. For whatever reason, my two student loans resurfaced this year after not even being on my credit report for years. It looks like the accounts got bought by a new company and they had the status of the loans as open even though I know they were paid immediately after I left school (their amounts were $3000 total and I paid one and my grandparents paid the other).
So the other day my loan officer asks me if I have any paperwork about the loan status being updated. I reminded her about the paperwork she copied when we met but apparently she claims to have sent her only copy to the head office and it got lost. So I faxed a copy again to her today.
Well, I just got an email from her saying I need a letter stating the loans are either paid or in the process of being paid. I guess suddenly the credit correction isn’t good enough? Not only that, but she didn’t say who she needs the letter from. Me? The loan company? And how are they going to write a letter on my behalf when I don’t even know who to contact? I don’t think I even have the proof it was paid off anymore. It was almost ten years ago.
I’m going to be really upset if this jacks up our closing, which is two weeks away, because THEY sat on the issue for a month. I have done all I can to keep on top of this but you know, as soon as I paid my application fee and they knew they had me as a client they were a lot less responsive and took their time returning my calls. I left the actual loan processor a voicemail last week and she never even called me back, which I pointed out in my reply to their email asking for the letter.
Maybe I’m blowing this out of proportion but I can’t stand incompetence, nor can I stand being put under pressure when they are the ones who are disorganized.