Just don’t. Unless you like being robbed. They are shady!
I heard rumors about them before so when I placed my order it was for very low value items: two decorative pillow cases. The first arrived no problems. Actually looked like the photo even. The second one, however, just sat in limbo. I placed the order in late August and it estimated the item arriving in late September. That date came and went with no update to the tracking info. It kept saying “arriving September 23” even well past that date. I figured it was delayed due to COVID and coming from China.
Finally around Halloween I decided to pursue it further, only to find out that their “return” policy includes items not even sent, and you have to request a refund within 30 days of the estimated arrival or basically they will (attempt to) keep your money. WTF?!? I called them, but it’s an automated recording saying they offer no phone support, and it refers you back to their website. Everything on there is automated too, and when it tried to offer me store credit instead of a refund (because they charge you immediately instead of when your items ship), and I refused, the system told me to have a nice day (basically F off) and stopped the “conversation”.
I found an email address so started dealing with them, but they only gave me the run-around, asking me to “open a support ticket” via their website, which I attempted to do several times to no avail. I even sent them screenshots showing this. I told them the other day if they didn’t open the ticket for me and/or issue a refund I would be reporting them to the Better Business Bureau and disputing the charge with my credit card company.
They had the audacity to respond again telling me to open a ticket, and I told them no, I already explained everything to them and since they weren’t willing to help I would be doing as I said I would, and then I opened the dispute with Discover and included all the emails and screenshots as my backup.
This past Saturday I got the notice from Discover of my credit, as well as ANOTHER email from Wish telling me I was opening the ticket on the wrong item, which is FALSE. I don’t know if their customer support is really that inept, or it’s just a tactic to stop people from getting their money back, but I ignored it.
I’m sure I spent more of my time than is worth $4.52 but it’s the principal of the thing. You don’t get to take people’s money and then not send them the product and create a ridiculous policy that doesn’t allow them to request their money back. That’s called stealing!
Long story long, don’t do business with wishDOTcom.