I haven’t even gotten my iPhone yet and already AT&T Wireless is annoying me. First off, when I placed the new service order online Monday evening, I specifically put on there that both lines in the plan were being ported over from T-Mobile. Yet for some reason in the shopping cart under my husband’s phone there was a drop-down asking me for a preferred area code. I left it blank since he already had a phone number. On the next page all seemed well – it asked for information on each phone # that was being ported over, displaying both of our current numbers, and I went through the rest of the process to complete the order.
Since then, I have I repeatedly checked the order status several times a day but there were no updates to it. Until today. When I checked the status update for the umpteenth time (yes, I’m obsessed), the status was In Process with today’s date. I noticed, however, that under my husband’s phone it was showing an unknown phone # and not the one that was supposed to get ported over. So he called AT&T and waited 20 minutes to talk to a representative. The guy explained the order came through requesting a new phone number. That’s total bullshit, but whatever. He warned Joe that if he tried to change it now, it would start the processing of the order all over again. He recommended we wait until the phones were delivered and then call to make the change. He said the old # could still be ported over without a problem at that time. Fair enough.
When I got home this afternoon and checked the order status, instead of showing both phones and the phone numbers assigned to them with a status of pending, it just showed the order # and date with the following message – “We have received your order request, and we expect to begin processing it shortly.”
I freaked out and called AT&T to see what was going on. Luckily I was on hold for only ten minutes before being able to speak with a representative. She told me that the order is actually complete now (that status message is not very helpful then, obviously), but my phone is back-ordered and could take anywhere from 7-10 business days from today before being shipped. *CRY*
It’s bad enough we had to order online just to get Joe’s employee discount and didn’t learn of this caveat until Monday (had we known sooner we would have started this process last week), but now it could be two whole excruciating weeks before I get the sweet sweet iPhone? Say it isn’t so!
As you can tell, I’m feeling extremely impatient. I want my iPhone and I want it now. Shoot, I’ve already downloaded apps I want to install. It was one thing waiting the past six months for our T-Mobile contract to expire (which it did yesterday), but now that the time is here, I can’t wait any longer. Not that I have much of choice.
I just hope things are smoother from here on out. I’m already worried after hearing my friends complain about constant dropped calls. As one friend remarked, “more bars in more places my ass”. LOL! I never had to wait to speak to a representative with T-Mobile so right there the customer service is inferior. If only T-Mobile had the iPhone, I might not be treading into dark waters for the next two years…
But hey, I hear the iPhone is worth it. And I don’t call anyone but Joe anyway. ;)
