Category: Tech

iPad Saga

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I never thought purchasing an iPad would be so fraught with drama, but thanks to Costco I will never order another Apple product from their website again.

My 7 year old iPad Pro 10.5 from 2017 has seen better days. Operationally speaking, it’s still running fine, but there are bright spots appearing on the screen in multiple places and according to what I’ve read, indicate the screen is basically coming apart and will fail at some point. In addition, the battery inside is original which means it has to be charged daily just to have enough juice for me to watch YouTube while walking on the treadmill and play Tsum Tsum and browse Reddit in the evenings.

Much like with the reasoning for buying a new TV before our current one fully kicked the bucket, I decided now would be a good time to replace the iPad and save a little money. I was originally looking at the most recent iPad which was discounted to $500 from the original price of $600. Then Joe pointed out that the iPad 10.9 10th generation from 2022 was on sale at Costco for only $250. Considering what I use my iPad for, did I really need the latest and greatest for twice as much money? No.

They were offering the iPad in two colors – blue and silver. The blue was available in our local warehouse, but the silver was not. I looked into it, and unlike with iPhones, you can in fact see the color of the iPad even with a case on it, so I definitely wanted the silver one as it would look better with a purple case. I ordered it from Costco’s website with a promise I’d have it in a week.

Cue the nonsense… aka the timeline of how everything went down:

Ordered the iPad on 11/22 with an estimated delivery date of 11/29.

Chatted with Costco through their app on 11/30 when the iPad was still showing as scanned by the carrier with no further movement. Was told they’d escalate the issue and I’d hear back in 48 hours.

Called Costco on 12/02 when I did not in fact hear back in 48 hours. They claimed they were still working on the issue and someone could call me in 48 hours.

Called Costco again on 12/06 after not hearing back from them. Guy who answered was super rude and didn’t want to help, telling me the only thing he could do was issue a refund. When I pushed the issue, he said he could issue an exchange order. I asked him what that was, and he literally replied, “it’s an exchange order”. Like WTF? I said to him, “can you explain to me what an exchange order actually involves?” and then he finally explained that it marks the original order as not received and a new order is issued.

Costco called me on 12/07 and the very nice and helpful lady explained to me that they could not issue the exchange order until the silver iPad came back in stock. She said they could keep checking the status on their end, but I would have better results if I kept checking myself and called them as soon as it was back in stock. I wasn’t happy about having to monitor their website for them, but at least the woman was trying to help the best she could.

Called Costco 12/10 when I saw the silver iPad was back in stock and was told they would issue the exchange order right away. The woman I spoke to was quite friendly, but I should have been wary when she remarked “I cannot seem to do my job right today”.

Called Costco 12/13 when I still hadn’t received a new order number. The agent (Kendall) wanted to argue with me when I said I don’t understand why Costco is making this my problem. She wanted to know how they were making the issue my problem and I had to explain to her everything I had gone through up until that point and how I had to keep an eye on their site and call them to get anything to happen. She then agreed that they were in fact making this my problem.

She put me on hold to talk to someone else and came back claiming they were going to “push the exchange order through”, as if they were doing me a favor shipping me the item they already charged me for weeks prior. I think they screwed up and didn’t want to admit it.

One of the things the agent mentioned prior to putting me on hold was that Apple requires them to do certain things before issuing a replacement iPad. But that’s Costco’s issue and the carrier who supposedly picked it up but lost it, not the customer’s!

Furthermore, I could maybe understand that stance if the iPad had actually shipped and showed as having been delivered. Then it would make sense that Apple (and Costco) would not want to send a replacement before doing an investigation to make sure I wasn’t committing fraud, but everyone could see it either didn’t move from the warehouse at all, or the carrier picked it up but never scanned it into their system (which is what the agent who called me on 12/07 claimed). From my perspective, there was zero movement on the item because it showed a tracking number issued and nothing further. So given that information, they should have shipped out a replacement immediately instead of playing games and making me jump through hoops.

Luckily the next day I did actually get an email with a new order number and finally received my new iPad on 12/18.

Never again, Costco, never again!

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When it came time to unbox and set up the new iPad, I ran into an issue.

I used a new to me method where I placed the old and new iPads next to one another to transfer data over which I thought was much easier than plugging it into my computer, loading iTunes, and having to choose between starting from scratch or restoring from backup (of which there was none as I guess I had never backed up my old iPad in iTunes, whoops).

A few days later I decided I really should back up the new iPad, but when I plugged it in and fired up iTunes, I was presented with this screen.

I was so confused. Did this mean I had no choice but to reset everything anyway? Or just never be able to back my iPad up? I was upset over the prospect. I cancelled out of the screen to see if iTunes would recognize the device since it was registered to my account, but it would not.

After some internet research, I learned choosing “set up as new iPad” simply allows iTunes to interact with it. The language on that screen is so misleading and they should fix it, or at the very least explain what it will do.

I was a bit anxious choosing that option, even though the internet assured me it would be fine, but they were correct, and I was then able to create a backup. Whew!

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I would like to also point out it took some getting used to the new iPad because it’s thicker and the aspect ratio, coupled with the difference in border around all the edges, makes a lot of things appear larger on the screen.

Old iPad vs new iPad

Sony Bravia 65″ LED TV

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On November 22nd we got a new tv for the living room.

Back in January our Samsung 55″ TV started showing purple spots which have since multiplied and indicate the LEDs are going out. I watched a video on how to replace them and it’s a ridiculous process, so we decided it would be better to buy a new TV instead. We originally planned to wait until the Samsung died completely, but with the upcoming tariffs expected in January, the cost of electronics is going to increase, so we made the decision to purchase now instead.

I did a lot of research and based on how bright our living room is, and that sunlight hits the screen directly sometimes, an OLED was out. They’re pretty expensive anyway, and Joe didn’t want to spend more than we spent on the Samsung, so we kept our budget to $1000-$1200 and settled on a Sony Bravia XR 65″ (X90CL) for $999 at Costco.

We decided on Costco instead of our preferred retailer, ABT, because Costco was offering a free extended warranty which will now cover the TV for five years.

Due to its size, it wouldn’t fit with the stupid legs on our existing TV stand, so we also had to buy a new tabletop stand for it which we got from Amazon. We like our TV stand and didn’t want to spend another $500+ to get a new one. I’m not necessarily regretting that decision, but I am a little bummed that the TV sits higher than I would have liked and because of how it hangs from the stand, it’s tilted ever so slightly back to keep it from toppling forward. The stand also allows you to swivel the TV which makes getting it to look straight a bit of a challenge, but the swivel makes access to the back of the TV easier. There are always tradeoffs.

Why these TV manufacturers almost exclusively use ugly feet on smaller TVs that can handle a middle stand is beyond me, but I hate it, because you either have to buy a wider TV stand or mount the TV on the wall or a middle stand like we opted to do.

And you can also tell from the photo that the TV is now blocking the shelf we had above the old TV that held the center channel and two speakers for our audio system. It looks stupid to me and I’d like to remove it and push the TV back a little more.

I’m having trouble adjusting to the larger screen size. Apparently 55″ was ideal, at least for me (Joe doesn’t find the bigger screen overwhelming like I do). I’m just glad we didn’t get a 75″. We considered it until measuring out how much that would cause us to have to spread out the furniture surrounding the TV console to accommodate it.

I’m still working on adjusting the TV’s picture settings to get things how I like them. I feel like the color in particular is too warm with a green cast to it. As it stands now, I feel like the Samsung has a better picture/resolution than the Sony even though the Samsung only has a 60 Hz refresh rate whereas the Sony has 120 Hz. I’m hopeful that once I get the settings to our liking I will no longer feel that way.

I do like that the Sony uses Google’s Android TV for their OS. It was one of the reasons we didn’t get another Samsung or an LG, although I still don’t understand why they all put the streaming apps in one ridiculously long row instead of using a grid system like Roku does. Sure, you can rearrange the order of the apps, but it’s still cumbersome having a single row of every app you use. It’s annoying having to scroll through so many apps to get to the one you want, especially when Sony put a bunch of their proprietary apps in the list. Couldn’t those at least been placed in a separate row beneath the streaming apps? And don’t get me started on how I can’t even delete certain apps at all, like Disney+ and YouTube Music.

Because the OS is powered by Google, I was able to set up a screensaver to display photos directly from Google Photos. It’s really cool watching some of my best photos cycle through on such a large screen. It even inspired me to go back and re-edit older photos so they are displayed in a higher resolution and look sharper now that I have better editing software and have learned new photo processing techniques. You can also play Spotify through the TV while watching the screensaver which is fun.

The sound, which is Dolby Atmos, is much richer than the old TV, I will give Sony that. But by the same token, the richer sound is weird to me when watching TV shows in particular. I guess I’m used to, and prefer, a flatter sound, particularly when watching sitcoms where dialog is the focus. This explains why I rarely turned on our stereo system or felt the need for a sound bar. There is a dialog sound setting on the TV but it still doesn’t sound right to me. I’ve been waiting to see whether I’d adapt to the richer sound before tinkering around with it, however.

I just hope as time goes on I adjust to the TV. I am very sensitive to change and it sucks to be excited for something new but then not like it at first. That seems to happen a lot with me, however, so I’m trying to remember that and not feel disappointed by how I feel.

Bye Bye Evernote, Hello Joplin

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I logged into Evernote the other day only to find I could no longer create new notes. I got this message when I tried.

They’ve been pestering me to upgrade to a paid account for months now, but there was never prior warning that there would be restrictions put in place if I didn’t comply. Pretty shady, if you ask me.

I guess they think it’s fine to just change things and let people know abruptly via the app AFTER said changes took affect. Pretty shitty way to treat people you’re hoping to turn into paying customers. It’s not exactly extortion, since the data is still accessible, but it’s also not the best way to entice people to get on board with a paid subscription either.

And of course the price is higher now than when they first started pestering me. Maybe if back then they’d have said “hey, if you do not upgrade, we’re going to lock your account down and you won’t be able to create any new notes if you already have over 50, or move existing notes around”, people might have paid more attention. I know I would have. But if they think I’m paying them $130 annually to use their service, they have another thing coming.

I immediately tried a new service called AnyType, but I didn’t care for it. Then GoogleKeep. Ditto. I already pay for Microsoft 360 so I thought I’d give OneNote another try even though it used to corrupt my notes almost daily many years ago when I used it at work. Doesn’t matter, though, because they changed the look of it and I hate that too.

In comes Notion. Very feature rich, free without note limitations, similar layout to Evernote. Great. Even has a way to pull your Evernote data into it. Well, that’s what they claim anyway. That process failed and after some investigation apparently there are certain notes in Evernote, namely those that contain tables, that cause issues, and for some reason this has been an issue for years with Notion without any resolution. Great. And since I couldn’t move those notes from one Notebook to another, since Evernote locked me out of that option, I was kinda stuck.

After trying for hours to figure out a way to get my Evernote data into Notion, I gave up. I found an app called Joplin that didn’t have issues with the import process. Sure, I still had to export my Evernote data for each notebook individually, then import into Joplin, but at least it worked!

Joplin is free, I use Dropbox as my database server, and there’s desktop and mobile versions of the app. It’s not quite as pretty as Evernote, nor have I yet found a way to mark certain notes as shortcuts in order to access them quickly, but my data is safe and I’m able to manipulate it how I want… for free.

Don’t get me wrong – I would have paid Evernote a reasonable price, but $10.83 per month is not reasonable for a note-taking app. I pay that for Photoshop and Lightroom!

Furthermore, I do not want to give my money to an underhanded company who pulled what they did. That company, Bending Spoons, has the appropriate initials – BS. Because that’s what they are full of, and they can go to hell for treating their users this way. And the Evernote bootlickers on Reddit calling us all whiny freeloaders for complaining can all go to hell as well.

Update 12/28/23 – Joplin is already driving me crazy due to how it stores & syncs data using Dropbox. I’m constantly getting notices from Dropbox’s desktop program about files being added/deleted (these are temporary files created by Joplin). I am probably going to subscribe to UpNote. I have been using the free version for a few days and it looks more like Evernote, plus has pinned notes which I like. It’s also affordable – $1 monthly or $30 for a lifetime subscription that they claim will be honored even if they move to a different subscription type in the future. It’s been around since 2017 so I think my data will be safe (plus I create weekly backups of this blog, my bookmarks, and my notes because I’m paranoid about losing stuff).

New Computer

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Joe built me a new computer!

My old one was still working fine, actually, except for one little big thing – running denoise in Photoshop/Lightroom would take an average of 20 minutes per photo which was unacceptable. With my new mirrorless camera, denoise is a must due to the higher ISOs I often shoot in. So naturally, that required a whole new computer after installing a dedicated graphics card and extra memory in my old machine did nothing to improve the processing time.

We got all the components from MicroCenter, but I ordered a case from NewEgg since I didn’t like the ones MC had available. I wanted a case that had a 5.25″ bay as I planned on installing an internal memory card reader. I didn’t want a portable one that had to sit out all the time since I’ve been going out taking photos almost daily. Apparently any case with an external bay is a bit harder to come by these days, but I really like the one I ended up getting, minus a few snafus.

I was bummed I had to get a larger case (to accommodate the motherboard) than I’m used to because it feels gargantuan on my desk. Unfortunately it’s too tall to fit on the lower shelf under my desk which would have been ideal. The door to the case came dented, but the manufacturer happily sent me a new door frame. The side of the door frame came scuffed which was irritating, but Joe was able to swap the actual door from the new frame for the old one and then we ended up one with one whole front that wasn’t damaged in any way. I let the manufacturer know so they could improve their handling process moving forward, which they appreciated.

So it worked out in the end and I’m slowly getting used to this new behemoth of a case. I had to install felt pads on the rubber feet of the case, though, as it was damaging the surface of my desk! The rubber was leaving these marks I cannot seem to clean off the desk now. Luckily the case sits over them so you cannot see them.

Now denoise runs for 10 seconds on each photo which is much better. We did run into an issue that took awhile to resolve, though – Photoshop was continuously crashing during the most basic commands, such as opening more than one file at a time or trying to resize a photo. It was getting to the point it was unusable even though I tried multiple things in their troubleshooting tips. What ended up resolving the issue was switching the drivers on my graphics card from gaming to studio, or something to that affect. Photoshop hasn’t crashed a single time since. Whew!

As for the internal memory card reader, I wasn’t able to find a 5.25″ one I liked, so I ended up buying a bracket so I could get the highest rated 3.5″ one. Other than it being designed where the CF card goes in upside down for whatever reason, it’s been great. I don’t use CF cards often anyway. The reader accommodates SD cards which I do use daily, plus the microSD cards (also known as TF which I learned recently) that my dashcam uses.

I bought a monitor arm during Prime Day too so my whole computer desk looks pretty cool now.

Poor Robert Smith is being blocked by my monitor, though, so we will have to raise the wall shelf so I can see him again.

This Site

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In case anyone is wondering why the site looks different it’s because my host updated all accounts to PHP 8 last month and broke my site, which I hadn’t noticed until recently since I only log in once a month or so. The front-end still worked, but I couldn’t log into the admin page. Basically the theme I was using is no longer compatible with the latest PHP & WordPress version. I also had to delete all the other themes I actually liked because they too were broken. Sigh.

In any case, I’m currently using a theme I don’t love but at least works because I cannot seem to find another one that looks how I want and also doesn’t break something. I had found one earlier this morning that I thought would work until I realized it took all of my old entries and turned them into one single paragraph, ignoring the spaces between the paragraphs.

I am struggling to understand the way WordPress works these days and have to use a plugin just to access their classic editor. The new visual one is actually more confusing to a person like me. I don’t want each paragraph or image to be it’s own “block”, nor do I like that I have less control over elements because it thinks it knows better. Why can’t we have a version for people who know HTML and CSS? Or at least USED to know, because lately it seems confusing even to me and I used to build my sites from scratch. Use it or lose it, I guess.