I’m not a frequent visitor to Dunkin Donuts, but we received a coupon book in the mail the other day and I decided I’d like to try the new Latte Lite since it was free. The woman who waited on me seemed to get really irritated that I was using a coupon to get a free beverage and she didn’t try to hide it. Even when Joe also ordered a donut, you could feel the hostility rolling off her. Doesn’t she realize a free 10 oz latte (which as Joe put it, you might as well slap a nipple on as it was smaller than a baby bottle) now, could mean several purchases later? I don’t see how it encourages customers to return when they are treated like a criminal for cashing in a coupon for a free beverage. But whatever. I won’t go back there for two reasons: 1) the latte sucked and 2) I don’t spend my money in establishments where the customer isn’t treated with friendliness.
2 Replies to “Dunkin’ Donuts gets an F”
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I’m with ya. It so pains me when employees act like such snots.
Or when they act like they’re better than you. Um, you WORK here. I can afford to purchase goods here without an employee discount.
Not that a discount wouldn’t be a bad thing, but I’m just saying.
I get that at so many places out here in my ‘burb and, yes, it annoys me just as much.
I love seeing those coupons fall out of the Trib, but I never wind up using them anymore because of this (well, save for the Subway coupons, that is).