I’m so fed up with Walmart. They open at 6 am but the return desk isn’t open until 7 am. God only knows when the fitting rooms open because no one could tell me at 7:40 am on 6/1 and the employee I spoke with didn’t bother to try and find out. She claimed she was from another store and just shrugged and walked away. So I left my pile of clothes there so they can put it all back for wasting my time.
Meanwhile there’s an employee in the way in every other aisle either stocking shelves or picking orders, blocking you from getting what you need. Then you have to scan your own purchases but show your receipt at the door to prove you’re not a criminal.
These stores wonder why they’re losing business to online shopping? Maybe it’s because the customer experience is total shit.
Here’s what I submitted to their customer feedback on their website. Yes, I was angry.
I was at your store at 7:40 am and could not get into the locked fitting rooms. I found an employee and this person basically already told me what I figured out (that they were “closed”), but couldn’t be bothered to find out when they would be open. They claimed to be from a different store. Why, if your store is open at 6 am are your fitting rooms not also open? It’s aggravating enough that there were SO MANY EMPLOYEES in the store in every other aisle either stocking shelves or picking orders for pickup, but you can’t spare ONE PERSON for the fitting rooms? Do you even want people to shop in your store anymore? Because each experience is making me less and less inclined to come back. Due to all the aforementioned employees in the aisles, I can’t even access the items I’ve come to shop for because they are blocking them. And they do not care. They will literally cut in front of me and not say excuse me. This is the kind of training you think is acceptable?
Walmart’s response:
Thank you so much for reaching out with your feedback regarding your recent experience at our Walmart store. My name is Danielle, and it’s my pleasure to assist you with this matter.
We understand the importance of having accessible fitting rooms and a smooth shopping experience, and acknowledge your concerns regarding the locked fitting rooms and the difficulty in obtaining information about when they would be open. We are aware that our store opens at 6 am, and fitting rooms should be available to our customers during store hours.
Additionally, we appreciate the heads-up on this matter, because we know how important it is to have employees who are both courteous and considerate of customers’ needs. We’ve sent your comments to the proper team at our local Bloomingdale Supercenter, who will review and address your feedback as needed.
You may receive a brief survey in your email regarding my service to you, for my management to see how my assistance was. I will sincerely appreciate any comments and be grateful for your time.
Who knows if management actually did anything because I never heard another word from them, so I’m taking my money elsewhere. There are a few items I will likely still buy at Walmart (their leggings and feminine pads come to mind), but other than that I won’t be shopping there anymore.
Update – As of April 2025 I can say we’ve gone to Walmart only twice since last June and kept our purchase to the bare minimum. I’m sick of these corporations treating customers like garbage and expecting them to continue to keep them in business.