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Happy Target & Kohl’s Returns Day

April 14th, 2021 Comments off

Whenever an employee at a store doesn’t understand their own store’s policies, I never know who to be angry with – the employee or management. Because it’s quite possible the employee was never adequately trained, like the one I dealt with at Target this morning.

Back in late December I purchased some Up & Up (a Target brand) panty liners. I’ve been buying these for years now. I didn’t actually run out of them until recently and was disappointed to learn they completely changed them. They aren’t as long as before, the sticky backing is a bitch to remove, they bunch up, and the top layer literally disintegrates after a few hours. I wrote a 1 star review online and noticed a ton of people complaining about the same issues.

Target Panty Liners

I couldn’t remember when I had purchased them, so I went through my orders on the app to see. I was bummed when I realized it had been more than four months, but then I noticed they have return exceptions.

Target Return Policy

The first one actually addresses this:

“If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.”

So off to Target we went with my opened box of panty liners to get a refund but the girl helping me out claimed that policy only applies to clothing, even after I opened up the app and showed her that exact verbiage. Then she told me she’d override the system and ended up giving me the refund back in cash. She was pleasant, so I remained pleasant, but I was still irked that she was acting as if she was doing me a favor. She even had the audacity to tell me she’s worked there four years as if she knew better than I did.

So of course I immediately chatted with Target customer service when I got home. The first person I spoke with transferred me to their store related customer service. They confirmed I was interpreting their policy correctly, apologized, said they would contact the store management, and offered me a $15 gift card for my trouble. I declined it, though, since I wasn’t trying to get anything extra from them. I honestly just want them to have adequately trained employees who don’t make their guests feel like they are doing something wrong asking for them to honor their own policy. Hopefully that girl doesn’t get in any trouble, particularly if she wasn’t trained properly.

They don’t have an option to email yourself the entire chat history, so I was only able to grab a couple of screenshots:

Target Chat 1

Target Chat 2


Kohls

In late November I ordered a couple of Tek Gear sweatshirts from Kohl’s. I fell in love with the brand a couple of years ago when I got multiple sweatshirts secondhand from Savers. I was particularly excited about the deep green sweatshirt I got for under $10 on sale. I only wear it occasionally with a particular pair of leggings, so I’ve only washed/worn it a few times since getting it. I was folding it after washing it last month and noticed there was a very thin spot on the front. I could put my finger behind it and see it. Not good.

I chatted with customer service online but they couldn’t help me even though I ordered it online because I picked it up at the store; I would need to take it back there. That was frustrating because I could tell they didn’t have any replacement sweatshirts in that color at the store, which I explained to the representative I chatted with. They said it would be possible they could order it at the store to be shipped there and do the exchange that way. Well, I kinda sat on that for a bit and finally decided today I really needed to address the issue. I checked online but now there aren’t any dark green (juniper green, to be exact) ones at all, even online. Damnit!

Kohls Tek Gear Sweatshirt

I called the store and explained the situation and they said they could process it as a no receipt return but I’d only get whatever clearance price the system has listed for it. Online it was showing $10 and I know I paid a little less than that, so I thought that should work, and headed to the store.

For whatever reason, though, the system was only willing to give me back $6.94. I wasn’t happy with that since I paid more than that and have a faulty product. I asked the girl if I could do an even exchange for a different color, and she went to ask a manager. I overheard him say that if it’s been over six months he wouldn’t personally approve it, but she could ask another manager if she wanted.

As she headed back toward me I told her I thought they return period was only four months, but my purchase was on November 22nd so it was less than six months, therefore we could do a receipt return so I can get all my money back. It ended up being $9.21. I’m sad I no longer have the green shade of sweatshirt I wanted, but happy it worked out. Maybe I’ll find one at Savers one day.

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Cherry Lime & Dunkin Hashbrowns

March 1st, 2021 Comments off

Since Joe and I are both currently unemployed, we take advantage of being able to shop early mornings during the week when many people are busy working. We don’t leave the house at all on the weekends anymore, in fact. Why go out in the hustle and bustle? We never liked that anyway, but even less so during a pandemic. The only downside is, we don’t shop as often as we used to, so by the time we get around to doing so, things are picked over, particularly holiday related items.

We went to Dollar Tree this morning for the first time in two months and many of the Easter stuff is already gone even though it’s still a month away. I really wanted fake carrots so I could string together my own banner for the fireplace mantel. I grabbed some Easter treats for the kids and did find this kneeling pad, though, so it wasn’t a total bust.

Kneeling Pad

I’ve been wanting one since last summer so I can trim our flowers in comfort but they were sold out by the time I started looking.

An employee was in the middle of stocking all the spring stuff so they had a bunch of colors besides the purple – brown, grey, and green come to mind. He had his nose hanging out of his mask, though, so I didn’t look at anything else in that section. Why do I see this more from employees than customers? A lot of employees at Mendards are guilty of this too. I ended up reporting the employee on the Dollar Tree website. Hopefully he isn’t fired, just required to follow safety guidelines.

Speaking of feedback – I just submitted some through IZZE’s website. Ever since my friend introduced me to the cherry lime, I’ve been hooked.

Cherry Lime IZZE

Unfortunately, it can only be acquired by buying a multi-flavor pack of cans. Problem is I’m not too thrilled with any of the other flavors. Mariano’s sells a 4-pack of bottles but every time I look for them they’re sold out. Interestingly enough, a 24 case of cans is listed on their feedback form, but not their product page.

So here’s what I wrote:

Does a 24 pack of just Cherry Lime IZZE really exist? I see it listed in your feedback form, but not your product page. It’s by far my favorite flavor, but I cannot find it by itself anywhere. Mariano’s is always out of stock of the 4-pack of bottles and it makes me very sad. Please tell me there’s a way to get a case of just that flavor and you’ll make my day. :) I need my Cherry Lime fix!

I’m crossing my fingers they’ll tell me it’s a new offering and I can order it off Amazon or something. Finding food and drinks I enjoy is one of the small joys left in this crazy world. Just ask my waistline haha.

Speaking of, I am addicted to Dunkin’ Donuts’ hash browns. The seasoning on them is delicious, and the past two weeks I’ve gotten an order with a free iced coffee thanks to their Monday promotion (fee medium drink with any purchase). I think it might be rosemary in the hash browns that make them stand out. Once, a few months back, I ordered a serving (which is 6 hash browns) and the woman gave me the entire batch from the oven. There had to be at least 40 in there. I was in my glory and feasted on delicious hash browns for days.

DD Hashbrowns

Unfortunately, there’s no consistency across the Dunkin locations. Some make a better tasting drink, some are consistently more expensive, some are quick, and some are clueless. I had one tell me that the standard iced coffee includes both cream and sugar on top of the flavor swirl they knew I was already getting. It was disgustingly sweet, so I think they were mistaken. In fact, I learned that the flavor swirls are already sweetened and creamy, so no milk/cream is needed either.

And since this has turned into a food review entry, I wanted to showcase these blueberry scones my friend KD loves.

Blueberry Scones

I’ve never tried them before, but I was at Mariano’s this morning in search of the cherry lime IZZE when I came across them in the bakery. Wow, are they good! Much softer than I was expecting, and full of strong blueberry flavor. I ate three and then had to stop myself. Rest in peace, thin body.


Update: Here’s the response back from IZZE.

Dear Nicole,

I’m so sorry you haven’t been able to find your favorite IZZE Sparkling Cherry Lime in your local area. The good news is that we are still making it.

With more people staying at home, we’ve seen an increased demand for many of our products. We are diligently working with our suppliers to ensure our production and inventory keeps pace with the heightened demand. And, our employees are doing all they can to keep store shelves stocked.

We’ll let the right teams know you’re looking for it, and in the meantime, you can always check our product locator to see if you can find it near you or on one of our online options. Here’s a link to get started: IZZE

We appreciate your choosing our product and I hope this information is helpful.

Didn’t really tell me anything I didn’t already know, and didn’t answer my question about a 24 pack of cans. Getting really tired of the non-answer answers these companies provide.

Update #2: I received an email asking me to rate how customer service helped, so I filled out the survey as such. Stay tuned for update #3!

Categories: Food, Retail Experiences, Shopping Tags:

Senior Discount

February 13th, 2021 Comments off

I forgot to write about it when it happened, but three weeks ago we went grocery shopping around 7 am. I was looking at our receipt as we walked out and saw a 10% senior discount on it. WHAT THE HELL?!?

I told Joe the cashier must have mistaken him for a senior with his thick-rimmed glasses and grey beard poking out from his mask. Either that or they made a mistake because they seem like the type of place that would require identification before giving a discount. I also verified we weren’t there on the day/time they put aside for seniors either. So it will likely remain a mystery.

Didn’t stop me from teasing Joe about it for days after, however.

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The Most Relaxing Scent

January 23rd, 2021 Comments off

Several years ago when I was getting beauty boxes like Ipsy and Birchbox, I once got a hand lotion sample that smelled so wonderful I would constantly smell my hands after applying it. I wanted it to never run out, and contemplated buying a full size until I read reviews saying it didn’t smell like the sample. I eventually forgot about the scent, until yesterday.

For a little background, last month I bought some wallflowers from Bath & Body Works, including two in the vanilla bean noel scent. Unfortunately you can barely smell it once plugged in, so I decided to exchange the second one for another marshmallow fireside instead. Except our closest store didn’t MF, so I decided to check a different location near my ear specialist after my appointment this past Monday. They also didn’t have MF, so I browsed the other wallflowers looking for something I might like and came across one I never heard of before called white tea and sage. It seemed appealing from what I could tell in store, so I decided to give it a shot.

B&BW White Tea & Sage

I ended up plugging it in yesterday and it reminds me exactly of that long forgotten hand lotion that I was obsessed with. Now I want a candle and soap and everything possible in this scent! It’s just so soothing to me. Almost like a fresh garden except not floral at all. Something you’d encounter at a spa probably.

B&BW owes me a gift card so maybe I will be getting more of this scent soon, assuming it doesn’t sell out before then. Apparently it isn’t easy to come by from what I’ve read.

Oh, and why do they owe me, you ask? Well, they never sent me a birthday reward so I contacted them and they sent me a $10 gift card instead. I used most of that card on Monday, but there was a $2.23 balance left. The cashier asked whether I’d like that in cash and I told her to leave it on the card. She agreed, and then when I checked the balance the other day it said zero! I checked my receipt and it indicated I took the balance in cash which I absolutely did not. I contacted B&BW and they are sending me a $5 gift card to make up for it. What the heck is going on with that company?!? Maybe I should stop giving them my business, but I love their soaps and wallflowers so much!

I’m all stocked up on hand soaps, in fact – 17 bottles – because the fall/winter scents were 75% off. I picked up a few at our local store and 8 more at the other one since they had an even better selection, including my favorite scent from last fall: marshmallow latte. I won’t need any holiday soaps for at least a few years now. I grabbed two summery scents to try as well since they too were only $1.88 each.

Here’s my two hauls from this month:

B&BW Soaps - 1st Haul

B&BW Soaps - 2nd Haul

That candle holder was another reason I checked another store. I had a reward that was due to expire next month and my local store didn’t have any decent candle holders.

Categories: Retail Experiences, Shopping Tags:

Don’t Shop At WishDOTcom

November 19th, 2020 Comments off

Just don’t. Unless you like being robbed. They are shady!

I heard rumors about them before so when I placed my order it was for very low value items: two decorative pillow cases. The first arrived no problems. Actually looked like the photo even. The second one, however, just sat in limbo. I placed the order in late August and it estimated the item arriving in late September. That date came and went with no update to the tracking info. It kept saying “arriving September 23” even well past that date. I figured it was delayed due to COVID and coming from China.

Finally around Halloween I decided to pursue it further, only to find out that their “return” policy includes items not even sent, and you have to request a refund within 30 days of the estimated arrival or basically they will (attempt to) keep your money. WTF?!? I called them, but it’s an automated recording saying they offer no phone support, and it refers you back to their website. Everything on there is automated too, and when it tried to offer me store credit instead of a refund (because they charge you immediately instead of when your items ship), and I refused, the system told me to have a nice day (basically F off) and stopped the “conversation”.

Wish Message

I found an email address so started dealing with them, but they only gave me the run-around, asking me to “open a support ticket” via their website, which I attempted to do several times to no avail. I even sent them screenshots showing this. I told them the other day if they didn’t open the ticket for me and/or issue a refund I would be reporting them to the Better Business Bureau and disputing the charge with my credit card company.

They had the audacity to respond again telling me to open a ticket, and I told them no, I already explained everything to them and since they weren’t willing to help I would be doing as I said I would, and then I opened the dispute with Discover and included all the emails and screenshots as my backup.

This past Saturday I got the notice from Discover of my credit, as well as ANOTHER email from Wish telling me I was opening the ticket on the wrong item, which is FALSE. I don’t know if their customer support is really that inept, or it’s just a tactic to stop people from getting their money back, but I ignored it.

Discover Dispute
I’m sure I spent more of my time than is worth $4.52 but it’s the principal of the thing. You don’t get to take people’s money and then not send them the product and create a ridiculous policy that doesn’t allow them to request their money back. That’s called stealing!
Long story long, don’t do business with wishDOTcom.

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