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Red Robin Shenanigans

September 1st, 2020 Comments off

Saturday (8/29) we went to Red Robin for lunch. We had to drive out to the one in Warrenville since the one by us in the mall is temporarily closed. The food was actually pretty good, albeit not fun to eat in the car (still not comfortable eating inside restaurants), but it would have been very cold if we took it home to eat. The way we were charged is suspect, though. I submitted feedback through their site, posing as Joe, since this all occurred on his account:

My wife and I ordered curbside recently so I could redeem my free birthday burger. I ordered the mushroom swiss and she got the banzai. We also ordered the chocolate fruffles.

The initial total over the phone sounded accurate ($20+), but at the car they told us it was only $12.63 which seemed odd. After we paid we looked at the receipt and we noticed my burger was free (as expected), and hers was a discounted price ($4.52). We didn’t understand why, but thought maybe there was some special going on. I logged into my Red Royalty account later that day to see the restaurant not only redeemed my birthday burger but my free 10th item. Except it wasn’t free! We were charged for it, just not regular price.

This is very confusing and I would appreciate someone explaining what happened and why we weren’t given the option to save the free item for later if we weren’t going to be given the burger for free. No one told us it was being redeemed and we’d still have to pay a reduced price for the burger.

P.S. We were also disappointed that the chocolate fruffles came with sliced strawberries floating in water instead of the berry ketchup we’ve come to love. Strawberries floating in a liquid isn’t even a suitable replacement and is not berry sauce (as described on your website).

I also attached a screenshot of the redemption info. I would have included the receipt too if you could attach more than one thing.

Red Robin Redemption

Red Robin replied asking for a copy of the receipt so we emailed them a picture. They then apologized and stated (what we already knew) that only one reward could be redeemed at a time and what happened was a mistake. They didn’t address the comments about the chocolate truffles at all. Oh well, I guess they don’t care. They applied a $15 reward to Joe’s account that is good until November 1st. Our local restaurant is still shut down, but maybe if we’re in the area we can grab an appetizer or dessert so we can use it up and then be done with them. Honestly, I prefer Culver’s burgers now anyway. And they’re cheaper!

Categories: Food, Retail Experiences Tags:

Praying Mantis Rescue

August 28th, 2020 Comments off

We rescued a large praying mantis from certain death this morning. He was trapped under the plastic Home Depot has on their outside grills. I spotted him while walking past. Joe pulled up the plastic and got him to crawl on his hand. He wasn’t there long enough for me to get a photo before he flew away into a nearby tree. I’ve never seen one fly before so that was cool.

Interestingly enough, we didn’t end up finding what we came to the store for; I guess the universe just needed us there to help the trapped mantis.

Categories: Animals, Retail Experiences Tags:

Just Say No (To Starbucks)

August 21st, 2020 Comments off

Yesterday I was browsing deal sites and saw Starbucks was having a BOGO deal from 2-7 pm if you ordered via the app. Now, you have to know something – we rarely go to Starbucks these days. And by rarely, I mean the last time we went was in January to get my free birthday drink which I let Joe have because I was too sick to give a crap. I’ve spent more time in the local Starbucks’ parking lot meeting up with buyers from Offer Up over the past two years than actually buying any drinks.

But seeing that deal made me think it would be a nice treat, which was cemented by the fact that they now have a peach green tea lemonade. Chick-fil-a got rid of their delicious peach lemonade so I’ve been trying to get my hands on a good peach drink ever since (side note: Lipton peach iced tea drink mix is great. I call it tea kool-aid). Joe wanted to try their Chai Creme Frappuccino, so we decided to place an order.

Starbucks Order

I was perplexed why our local store wasn’t listed in the app, so I had to pick one a little further away. The app claimed our drinks would take 15-18 minutes to prepare and that it would take 13 minutes to get there, so I placed the order as we pulled out of the driveway. Mistake #1.

We arrived at Starbucks to see a huge line in the drive-thru, so we decided I would run in to get our drinks, but there were a bunch of people in line inside too, and we had brought Wookie, so we opted to get in the drive-thru line so we could be together (and also because I didn’t feel comfortable standing in line for god knows how long). Mistake #2.

Starbucks DriveThru

Wookie Waiting

We watched as people pulled into the parking lot and left five minutes later with their drinks while we slowly made it to the window 45 minutes after we got in line. My drink was watered down (although not too bad since I had requested light ice) and Joe’s was melted/liquid which we didn’t notice until pulling away.

I ran inside with his drink to ask if they could re-make it since it had clearly been sitting out for awhile and they said yes but it would be a long wait because there were other people ahead of me. Say what? I dunno, I think I should have gotten priority, but I wasn’t about to cause a scene – everyone was stressed out enough. I asked them to explain to me how mobile ordering works so I don’t get an old drink again and according to the barista they usually wait until you get to the order board to start your drink but when it’s busy they just crank out the drinks. That seems like a recipe for shitty drinks and angry customers to me, but what do I know?

I didn’t want to wait any longer (our little adventure took over an hour as it was), which I explained to the barista, so she gave me a gift card for $4. Not quite enough to cover Joe’s drink, but good enough. We took it home and stuck it in the freezer and it eventually firmed up enough to enjoy a little. Also, Wookie got a puppuccino which was nice.

When I placed the order, Joe was concerned our drinks would end up sitting out, but I really believed Starbucks would have a way to prevent that. Silly me. Lesson learned! I also found out that our local Starbucks, which is on a extremely busy major road, closes at 3 pm even though all the other stores in the area don’t close until 8 pm or later. WTF?

As for the drinks – the frapp was pretty good, but chai flavored drinks taste like Christmas to me, so it seemed out of place for this time of year. My drink was ok, even though I could taste more of the mint green tea than any peach or lemonade.

Peach Tea Lemonade

To add insult to injury, even though I only drank half of my venti around 4:30 pm last night, I could not sleep for the life of me. I didn’t fall asleep until after 2 am and only after taking a Midnite, which I haven’t had to do in four months. Then today I got bad stomach issues, if you get my drift, probably from trying Joe’s milk-laden drink. Ugh! I curse thee, Starbucks!

Overall, I don’t think Starbucks is worth the price, and definitely isn’t worth the hassle when they’re having what they call Happy Hour (or the baristas on the Starbucks subreddit refer to as Horror Hour). I have about $20 left in my account that we’ll spend on snacks and the occasional vanilla latte for Joe until we run out of funds. Then it’s hasta la vista, baby.

I much prefer Dunkin Donuts anyway.

Bath & Body Works Shenanigans

July 16th, 2020 Comments off

I have a bit of a love/hate relationship with Bath & Body Works, as in I love some of their products, but I hate their prices and their practices leave something to be desired.

It’s gotten to the point where I am not interested in their lotions, body wash, or hand soaps, but I do still like the wallflowers and candles. I’m picky about scents, however. For the most part I like vanilla, marshmallow fireside, and a newer one my cousin turned me onto two years ago, heirloom apple. I was too sick last year to care about any of that stuff but now that I’m feeling better, and I’m down to my last wallflower, I went looking for heirloom apple only to be unable to find it. So I contacted B&BW via Facebook Messenger:

B&BW Message

I took to the internet to find out whether anyone could point me toward a dupe scent, whether that be from Bath & Body Works or another company. In the meantime, I got this Yankee Candle macintosh votive at Meijer to try out.

Macintosh

It’s ok, but not what I was looking for.

Someone online told me to look for B&BW’s honeycrisp apple scent, but when I checked online it was only available in a one wick candle for $10. No thanks. I don’t mind the occasional candle but I prefer how a wallflower tends to fill the house with scent.

We went out yesterday and I decided to stop in a Bath & Body Works store. I asked about the heirloom apple, or any apple scents, and they only had one and it didn’t smell at all what I was looking for so I quickly left.

I just so happened to be on their website today when I searched for apple again and this time a honeycrisp apple wallflower showed up in the search results.

Honey Crisp Apple BBW

I looked at the fragrance description and then googled to find out how heirloom apple used to be described. They were identical. Hoorah!

But then it got weirder when I noticed a scent called farmstand apple.

Farmstand Apple BBW

That too has the same description. Interesting…

So basically they retired heirloom apple and replaced it with two different scents that are actually the same as heirloom apple but never bothered to tell any of their employees so they could help someone looking for heirloom apple. Got it.

They annoy the hell out of me as it is by making certain scents only available during particular times of the year. I know it’s a ploy to drive interest and get people in their doors more than once a year, but it’s seriously annoying.

Right now the two scents I want (marshmallow fireside and honeycrisp apple) are only available online and I’m not buying $75+ of product or paying $6 in shipping. They will appear in stores at some point and then I will wait for another sale. Wallflowers are currently 5/$24 but it turns out they can get as low as $3 each so a better sale is due to come around soon.

Valli Produce Is On My Sh*t List

July 4th, 2020 Comments off

I had to email one of our local grocery stores (Valli Produce) this morning to let them know how their employees were acting. I only had 200 characters on the form to do it, though, so it doesn’t seem like they really care about feedback to begin with. Therefore I will be surprised if I hear back from anyone.

Basically, only two registers were open and they were directly next to one another. That alone is stupid when they have 10+ lanes to work with. That plexiglass doesn’t protect a cashier if someone standing in the lane right behind them is too close.

In addition, the cashier at the other register, who was literally a foot away from where Joe was standing while trying to pay, was wearing her mask around her neck while talking to the bagger for her lane who was wearing his under his nose, basically spewing her germs all over Joe.

We purposely went early to avoid the public only to be put at risk by their own employees.

Needless to say we won’t be shopping there anytime soon, if ever again. It’s too bad because I prefer their produce to the grocery store closer to us or Aldi, but I’m not giving my business to a place that have such cavalier employees. Also, last time we shopped there one of the cashiers was so unfriendly toward us. I said hello to him and he literally ignored me. I guess upon further thought it’s no big loss.

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