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Archive for the ‘Retail Experiences’ Category

All Cleaners

November 1st, 2016 Comments off

There’s this cleaners near the Great Clips in Carol Stream I like to frequent that does the most amazing tailoring. I’ve had my dress pants clasp reinforced there many years ago and it’s still like new, Joe had holes in two sweaters repaired and you can’t see the stitching, I’ve had two pairs of jeans made into shorts, and most recently I had the belt loops on my jeans removed because they bunch up strangely and make me look bumpy. You can’t even tell there were ever loops there to begin with. The woman who does all the work, Mi, is so nice too. When I asked her about removing the loops she lopped one off with scissors suggesting I could do the same to the rest of them for free, but I didn’t want the extra material left there. I am contemplating trying it on my newer pair of jeans, however, since the loops are sticking out too. Both pairs that do this are the Target brand stretchy jeans which I otherwise love so it’s a small price to pay for a pair of pants that flatter my figure and are also super comfortable.

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Poor Customer Service Week

August 5th, 2016 Comments off

It seems like companies just don’t give a shit anymore.

Example # 1

I emailed our association on July 25th about leaking we heard over the front door, inside the wall, when it rained really bad a few days before. They replied a day or so later saying they contacted the property manager and I’d hear from someone. Once a week had passed since my original email, I emailed them again to ask why I hadn’t heard anything. I got the same response, but the next day received a call from the vendor directly who basically asked me to describe the issue which I had already done in my original email. I had even included pictures. Was that information not forwarded to them? In any case, after that I was told by A (the representative I’ve been dealing with at the vendor) that she’d call me back to schedule a time for them to come out.

Yesterday she left a voicemail stating they would be out next Wednesday and to call back to confirm. I called her to let her know we wouldn’t be available and she was like, “well, can you have someone there?”. I told her no and that we’d be available Thursday and Friday. She said she’d speak to the scheduler and get back to me. This morning she called back to tell me they’d be out on Tuesday. Once again, this will not work for us, which I told her. She sounded frustrated with me and pointed out I said my husband works from home. First off, I don’t recall saying that, but I told her this doesn’t mean we don’t make plans. Furthermore, what kind of company just tells you when they are coming out and doesn’t at least give you a few options? I told her their scheduling is ridiculous after she told me that they have to “go where the work is” and made it like *I* was being unreasonable by not being available when they want to come out. Are you kidding me? You are providing a service. I get that they want to try and group jobs together geographically but it’s not like they are driving hours to get here. The call ended with her saying she’d check with the scheduler about another date/time.

While we were in the movies this morning she left a message basically saying since we aren’t available those two days they won’t be able to come out and would call me once they put together a new schedule. What kind of business operates that way? Fed up, I called the association about it. They called the vendor who basically told them the same thing so L (the rep at the association) said she’d speak to the property manager to see if there’s another vendor they can use. I sure hope so because I already hate this one and they haven’t even come here to do the work yet! I cannot wait to post a Yelp review for these people.

Example # 2

Last year I received a sample of Oscar de la Renta Flor perfume in one of my subscription boxes. I liked it so much that in January I purchased a full bottle on Amazon.com. Within less than three months, however, the smell changed, and not for the better. Now I feel like I wasted my money on a scent I don’t like anymore. I kept it in the box in the bedroom so light/moisture couldn’t damage it, so WTF? I have perfume that is years old whose scent hasn’t changed. I contacted the company through their website and a representative replied asking for the purchase info. I sent them a screenshot of my Amazon order and didn’t hear back, so I emailed them again. At that point I was told they only deal with orders placed through their website and I’d have to call their corporate office. I called them this morning and when I asked if I had reached customer service the girl asked me what my issue was. I told her I just wanted to make sure I had the right department before explaining and she insisted I tell her. So then as I start telling her, she cuts me off (which is what I was trying to avoid), and tells me I need to call a different number for the place that makes the perfume without giving me the company name. You’d think someone who works at the corporate office would be a little more professional! And of course when I call the number she gave me I get a fast busy signal like it doesn’t even work.

Example # 3

We’re planning a trip to Indiana Beach in the near future and I’ve been trying to call them to find out whether we can go back to the car and re-enter the park. That way we can bring food and not have to eat multiple meals at the park (although we’ll still get tacos). The problem is no one at that place answers the phone when I call to ask.

Adventures in Damaged Appliances

June 6th, 2016 Comments off

This morning we visited Northside Park in Wheaton so I could get some photos of the wildlife. I love this park so much!

Northside Park

We saw a Great Blue Heron as well as other birds.

Great Blue Heron

Afterwards we went to Lowes to buy a new dishwasher since ours finally crapped out last night. It was 26 years old so it was time. I did a little research online and Consumer Reports recommended Whirlpool so we went with that even though we didn’t get the specific model in their recommendation as it was $150 more. We didn’t want any bells and whistles – just a basic dishwasher like our old one.

The model we bought was on sale for $299. We brought it home and when Joe was getting ready to install it we noticed the side panel was cracked. And of course it wasn’t the side of the dishwasher facing the sink so you’d never notice it. Noooo, it had to be the side facing out where everyone walks past and it’s noticeable. Can we seriously not catch a break with buying damaged appliances? I know it’s only a cosmetic issue, but WTF?

Cracked Dishwasher

We didn’t want to take it back to Lowes since it was the last one in stock other than the floor model so I called Whirlpool and they are sending someone out on Friday to determine the part that needs to be replaced. Because me taking pictures and sending it to them isn’t sufficient. Even though they know exactly what piece it is and the model and serial number. Then of course they will have to come back to actually do the replacement. I feel like someone should pay me for my time and aggravation.

Categories: Excursions, Photos, Retail Experiences Tags:

Cable & Internet

June 3rd, 2016 Comments off

We ran into a little snafu dealing with WOW so we’re not getting their services for the time being. We called Comcast today, however, to cancel our cable service. Once the rep realized I was serious (I also mentioned we’d be dropping the internet service soon), she gave us an offer that we couldn’t refuse – internet at the same speed we have now and digital economy basic cable for $60 per month for the next 12 months. Internet by itself? $80 per month. Yep, it costs more to NOT have cable. Crazy, huh?

We disconnected the DVR and brought it to the Xfinity store to swap it for a regular cable box. Their stores aim for an Apple Store vibe which is nice.

Xfinity Store

Waiting over 20 minutes just to swap equipment? Not so much.

Once we got home I checked our new channel lineup and it’s barely more than the local channels, plus a few cable channels like the Food and Cartoon Networks, and Comedy Central. No more FX or TBS though.

The great part is that we cut our bill by $50 per month which isn’t chump change. Once we get our DIY home security set up we’ll disconnect that and save an additional $40 per month.

On the way home we stopped at Dunkin Donuts because I wanted to try their new Almond Joy flavored iced coffee and get my free donut for National Donut Day. Why I didn’t ask for decaf is beyond me. Even though I only drank half my coffee I feel terrible. I should know better.

Categories: Food, Photos, Retail Experiences Tags:

Annoyed

December 26th, 2014 Comments off

Today has not gone at all as planned. I had trouble falling back to sleep after Joe’s alarm went off, but after taking a Xanax I was able to get almost two more hours of sleep. Once I got up I did a little decluttering and then called my old college buddy as we planned to catch up. Except she didn’t answer even though she asked me to call at that time. So I decided I’d do some deep cleaning in the kitchen in order to “earn” the ability to spend the rest of the day being lazy and streaming Hot Wives of Orlando (a funny Hulu original series) on Hulu Plus (turns out we get a free two-month subscription for buying the Google Chromecast).

But before that, I called the sleep clinic I’ve been working with to schedule an at-home sleep study to find out whether I have sleep apnea. Except they can’t schedule it until my doctor’s office sends them the information we’ve both been asking them to send since LAST Saturday.

Basically, my doctor initially gave me the order for a facility that kept putting me off and putting me off. I gave them all my info on December 2nd and scheduled an in-facility sleep study for December 18th. I explained to them I wanted to know what my out of pocket cost would be and they told me they’d know once I had my insurance info. So when I dropped it off I asked them again and was told they’d need to call the insurance and get back to me. But they didn’t. So I called the next week and they claimed, again, they’d get back to me. But they didn’t. So I called the Monday before my scheduled sleep study and was told the same thing once more. Finally I got pissed off and asked them exactly when they were planning to call me seeing as how my appointment was mere days away. They said the day before. Except when I called them that mourning they still couldn’t help me.

It wasn’t until 3 o’clock that afternoon they called me and guess what? They told me my insurance denied an in-facility study and I’d have to come down and pick up some equipment and do an at-home study.

At this point I was so annoyed that they took three weeks to figure this out that I decided to do the study through the facility tied to the hospital I see my physician through. I don’t even know why she tried sending me to the other place to begin with.

I spoke with the second facility on Friday December 19th and they told me what they needed from my doctor in ordrer to proceed. Since my doctor doesn’t have hours on Fridays, I sent them a fax explaining how I didn’t want to deal with the other place because they were less than helpful, and to please fax an at-home study order to the new facility along with the physical they were requesting. I called my doctor on Saturday to make sure they got my fax and they said yes.

On Monday I called the facility to see if they got everything, and they told me the doctor hadn’t faxed them anything. So I called my doctor and they claimed they did fax it but would do it again. In the meantime I received a call from the first facility because the idiot doctor sent them my fax where I basically said I didn’t like them; they wanted to know what was going on. So I just told them the other facility is easier to get to for me. I was so mad that my doctor would do something so stupid.

On Tuesday I called back the second facility and asked if they’ve gotten the info from my doctor yet, and they told me just the order, but not the physical. So they faxed my doctor asking for the physical.

As of this morning the doctor hasn’t sent it to them and I’m running out of time to get this done for only $50 as opposed to $300+ (thanks to Joe’s kids always going to the doctor the family deductible has been met this year and I’d only have to pay 15% of the cost whereas if I wait to have the study done next year I will have to pay for it out of pocket in full).

I’ve spent so much time on the phone going back and forth with this that I’m at the point I am going to be screaming at my doctor’s office tomorrow morning when they are back in. I don’t usually get like this but I’ve had it with the office manager (which happens to be my doctor’s husband). This isn’t the first time he has made things difficult for me. I guess I’m going to have to switch doctors after having the same one for over a decade because I’m ready to strangle this guy!

On top of that, I just had the worst experience with Petco. A friend alerted me to a deal they had online where for every $25 eGift card you buy, you get a bonus $5 eGift card. I figured I’d get $50 and a $10 bonus since I buy the rats’ litter from Petco, except when I placed my order I never got the bonus eGift card. When I called I was told that promotion expired at 3 am this morning even though it’s still appearing on their site. When I pointed this out, the guy said he could transfer me to customer service so they could do something to accommodate me, except the guy I spoke to was a total moron. He kept talking over me and not understanding anything I was trying to tell him. I will admit, I lost my patience at one point and yelled, “well maybe if you stopped interrupting me you’d get the confirmation #!” LOL But seriously, WTF? I spent a half hour on the phone with him and received no resolution. He claims someone has to call me back in 24-48 hours but I’m not holding my breath. If they weren’t so incompetent I’d just cancel the order, but I’m afraid they’d deactivate the gift card code but not refund my money. It has really left a sour taste in my mouth in regards to that place, though. Honestly, I’m a bigger fan of Petsmart, but the Petco brand paper paper litter has the best smell, texture, and price compared to Yesterday’s News so I always buy it.

Now I’m just so annoyed I can’t concentrate on the Hot Wives show so I guess I’ll go take a shower since I hadn’t gotten around to that yet today.