Archive for the ‘Retail Experiences’ Category

Cherry Lime & Dunkin Hashbrowns

March 1st, 2021 Comments off

Since Joe and I are both currently unemployed, we take advantage of being able to shop early mornings during the week when many people are busy working. We don’t leave the house at all on the weekends anymore, in fact. Why go out in the hustle and bustle? We never liked that anyway, but even less so during a pandemic. The only downside is, we don’t shop as often as we used to, so by the time we get around to doing so, things are picked over, particularly holiday related items.

We went to Dollar Tree this morning for the first time in two months and many of the Easter stuff is already gone even though it’s still a month away. I really wanted fake carrots so I could string together my own banner for the fireplace mantel. I grabbed some Easter treats for the kids and did find this kneeling pad, though, so it wasn’t a total bust.

Kneeling Pad

I’ve been wanting one since last summer so I can trim our flowers in comfort but they were sold out by the time I started looking.

An employee was in the middle of stocking all the spring stuff so they had a bunch of colors besides the purple – brown, grey, and green come to mind. He had his nose hanging out of his mask, though, so I didn’t look at anything else in that section. Why do I see this more from employees than customers? A lot of employees at Mendards are guilty of this too. I ended up reporting the employee on the Dollar Tree website. Hopefully he isn’t fired, just required to follow safety guidelines.

Speaking of feedback – I just submitted some through IZZE’s website. Ever since my friend introduced me to the cherry lime, I’ve been hooked.

Cherry Lime IZZE

Unfortunately, it can only be acquired by buying a multi-flavor pack of cans. Problem is I’m not too thrilled with any of the other flavors. Mariano’s sells a 4-pack of bottles but every time I look for them they’re sold out. Interestingly enough, a 24 case of cans is listed on their feedback form, but not their product page.

So here’s what I wrote:

Does a 24 pack of just Cherry Lime IZZE really exist? I see it listed in your feedback form, but not your product page. It’s by far my favorite flavor, but I cannot find it by itself anywhere. Mariano’s is always out of stock of the 4-pack of bottles and it makes me very sad. Please tell me there’s a way to get a case of just that flavor and you’ll make my day. :) I need my Cherry Lime fix!

I’m crossing my fingers they’ll tell me it’s a new offering and I can order it off Amazon or something. Finding food and drinks I enjoy is one of the small joys left in this crazy world. Just ask my waistline haha.

Speaking of, I am addicted to Dunkin’ Donuts’ hash browns. The seasoning on them is delicious, and the past two weeks I’ve gotten an order with a free iced coffee thanks to their Monday promotion (fee medium drink with any purchase). I think it might be rosemary in the hash browns that make them stand out. Once, a few months back, I ordered a serving (which is 6 hash browns) and the woman gave me the entire batch from the oven. There had to be at least 40 in there. I was in my glory and feasted on delicious hash browns for days.

DD Hashbrowns

Unfortunately, there’s no consistency across the Dunkin locations. Some make a better tasting drink, some are consistently more expensive, some are quick, and some are clueless. I had one tell me that the standard iced coffee includes both cream and sugar on top of the flavor swirl they knew I was already getting. It was disgustingly sweet, so I think they were mistaken. In fact, I learned that the flavor swirls are already sweetened and creamy, so no milk/cream is needed either.

And since this has turned into a food review entry, I wanted to showcase these blueberry scones my friend KD loves.

Blueberry Scones

I’ve never tried them before, but I was at Mariano’s this morning in search of the cherry lime IZZE when I came across them in the bakery. Wow, are they good! Much softer than I was expecting, and full of strong blueberry flavor. I ate three and then had to stop myself. Rest in peace, thin body.

Update: Here’s the response back from IZZE.

Dear Nicole,

I’m so sorry you haven’t been able to find your favorite IZZE Sparkling Cherry Lime in your local area. The good news is that we are still making it.

With more people staying at home, we’ve seen an increased demand for many of our products. We are diligently working with our suppliers to ensure our production and inventory keeps pace with the heightened demand. And, our employees are doing all they can to keep store shelves stocked.

We’ll let the right teams know you’re looking for it, and in the meantime, you can always check our product locator to see if you can find it near you or on one of our online options. Here’s a link to get started: IZZE

We appreciate your choosing our product and I hope this information is helpful.

Didn’t really tell me anything I didn’t already know, and didn’t answer my question about a 24 pack of cans. Getting really tired of the non-answer answers these companies provide.

Update #2: I received an email asking me to rate how customer service helped, so I filled out the survey as such. Stay tuned for update #3!

Categories: Food, Retail Experiences, Shopping Tags:

Senior Discount

February 13th, 2021 Comments off

I forgot to write about it when it happened, but three weeks ago we went grocery shopping around 7 am. I was looking at our receipt as we walked out and saw a 10% senior discount on it. WHAT THE HELL?!?

I told Joe the cashier must have mistaken him for a senior with his thick-rimmed glasses and grey beard poking out from his mask. Either that or they made a mistake because they seem like the type of place that would require identification before giving a discount. I also verified we weren’t there on the day/time they put aside for seniors either. So it will likely remain a mystery.

Didn’t stop me from teasing Joe about it for days after, however.

Categories: Retail Experiences Tags:

The Most Relaxing Scent

January 23rd, 2021 Comments off

Several years ago when I was getting beauty boxes like Ipsy and Birchbox, I once got a hand lotion sample that smelled so wonderful I would constantly smell my hands after applying it. I wanted it to never run out, and contemplated buying a full size until I read reviews saying it didn’t smell like the sample. I eventually forgot about the scent, until yesterday.

For a little background, last month I bought some wallflowers from Bath & Body Works, including two in the vanilla bean noel scent. Unfortunately you can barely smell it once plugged in, so I decided to exchange the second one for another marshmallow fireside instead. Except our closest store didn’t MF, so I decided to check a different location near my ear specialist after my appointment this past Monday. They also didn’t have MF, so I browsed the other wallflowers looking for something I might like and came across one I never heard of before called white tea and sage. It seemed appealing from what I could tell in store, so I decided to give it a shot.

B&BW White Tea & Sage

I ended up plugging it in yesterday and it reminds me exactly of that long forgotten hand lotion that I was obsessed with. Now I want a candle and soap and everything possible in this scent! It’s just so soothing to me. Almost like a fresh garden except not floral at all. Something you’d encounter at a spa probably.

B&BW owes me a gift card so maybe I will be getting more of this scent soon, assuming it doesn’t sell out before then. Apparently it isn’t easy to come by from what I’ve read.

Oh, and why do they owe me, you ask? Well, they never sent me a birthday reward so I contacted them and they sent me a $10 gift card instead. I used most of that card on Monday, but there was a $2.23 balance left. The cashier asked whether I’d like that in cash and I told her to leave it on the card. She agreed, and then when I checked the balance the other day it said zero! I checked my receipt and it indicated I took the balance in cash which I absolutely did not. I contacted B&BW and they are sending me a $5 gift card to make up for it. What the heck is going on with that company?!? Maybe I should stop giving them my business, but I love their soaps and wallflowers so much!

I’m all stocked up on hand soaps, in fact – 17 bottles – because the fall/winter scents were 75% off. I picked up a few at our local store and 8 more at the other one since they had an even better selection, including my favorite scent from last fall: marshmallow latte. I won’t need any holiday soaps for at least a few years now. I grabbed two summery scents to try as well since they too were only $1.88 each.

Here’s my two hauls from this month:

B&BW Soaps - 1st Haul

B&BW Soaps - 2nd Haul

That candle holder was another reason I checked another store. I had a reward that was due to expire next month and my local store didn’t have any decent candle holders.

Categories: Retail Experiences, Shopping Tags:

Don’t Shop At WishDOTcom

November 19th, 2020 Comments off

Just don’t. Unless you like being robbed. They are shady!

I heard rumors about them before so when I placed my order it was for very low value items: two decorative pillow cases. The first arrived no problems. Actually looked like the photo even. The second one, however, just sat in limbo. I placed the order in late August and it estimated the item arriving in late September. That date came and went with no update to the tracking info. It kept saying “arriving September 23” even well past that date. I figured it was delayed due to COVID and coming from China.

Finally around Halloween I decided to pursue it further, only to find out that their “return” policy includes items not even sent, and you have to request a refund within 30 days of the estimated arrival or basically they will (attempt to) keep your money. WTF?!? I called them, but it’s an automated recording saying they offer no phone support, and it refers you back to their website. Everything on there is automated too, and when it tried to offer me store credit instead of a refund (because they charge you immediately instead of when your items ship), and I refused, the system told me to have a nice day (basically F off) and stopped the “conversation”.

Wish Message

I found an email address so started dealing with them, but they only gave me the run-around, asking me to “open a support ticket” via their website, which I attempted to do several times to no avail. I even sent them screenshots showing this. I told them the other day if they didn’t open the ticket for me and/or issue a refund I would be reporting them to the Better Business Bureau and disputing the charge with my credit card company.

They had the audacity to respond again telling me to open a ticket, and I told them no, I already explained everything to them and since they weren’t willing to help I would be doing as I said I would, and then I opened the dispute with Discover and included all the emails and screenshots as my backup.

This past Saturday I got the notice from Discover of my credit, as well as ANOTHER email from Wish telling me I was opening the ticket on the wrong item, which is FALSE. I don’t know if their customer support is really that inept, or it’s just a tactic to stop people from getting their money back, but I ignored it.

Discover Dispute
I’m sure I spent more of my time than is worth $4.52 but it’s the principal of the thing. You don’t get to take people’s money and then not send them the product and create a ridiculous policy that doesn’t allow them to request their money back. That’s called stealing!
Long story long, don’t do business with wishDOTcom.

Categories: Retail Experiences Tags:

Red Robin Shenanigans

September 1st, 2020 Comments off

Saturday (8/29) we went to Red Robin for lunch. We had to drive out to the one in Warrenville since the one by us in the mall is temporarily closed. The food was actually pretty good, albeit not fun to eat in the car (still not comfortable eating inside restaurants), but it would have been very cold if we took it home to eat. The way we were charged is suspect, though. I submitted feedback through their site, posing as Joe, since this all occurred on his account:

My wife and I ordered curbside recently so I could redeem my free birthday burger. I ordered the mushroom swiss and she got the banzai. We also ordered the chocolate fruffles.

The initial total over the phone sounded accurate ($20+), but at the car they told us it was only $12.63 which seemed odd. After we paid we looked at the receipt and we noticed my burger was free (as expected), and hers was a discounted price ($4.52). We didn’t understand why, but thought maybe there was some special going on. I logged into my Red Royalty account later that day to see the restaurant not only redeemed my birthday burger but my free 10th item. Except it wasn’t free! We were charged for it, just not regular price.

This is very confusing and I would appreciate someone explaining what happened and why we weren’t given the option to save the free item for later if we weren’t going to be given the burger for free. No one told us it was being redeemed and we’d still have to pay a reduced price for the burger.

P.S. We were also disappointed that the chocolate fruffles came with sliced strawberries floating in water instead of the berry ketchup we’ve come to love. Strawberries floating in a liquid isn’t even a suitable replacement and is not berry sauce (as described on your website).

I also attached a screenshot of the redemption info. I would have included the receipt too if you could attach more than one thing.

Red Robin Redemption

Red Robin replied asking for a copy of the receipt so we emailed them a picture. They then apologized and stated (what we already knew) that only one reward could be redeemed at a time and what happened was a mistake. They didn’t address the comments about the chocolate truffles at all. Oh well, I guess they don’t care. They applied a $15 reward to Joe’s account that is good until November 1st. Our local restaurant is still shut down, but maybe if we’re in the area we can grab an appetizer or dessert so we can use it up and then be done with them. Honestly, I prefer Culver’s burgers now anyway. And they’re cheaper!

Categories: Food, Retail Experiences Tags: